IT Support Specialist

2 weeks ago

SainteAnnedeBellevue, Canada John Abbott College Full time
Job Summary

John Abbott College is seeking a highly skilled IT Support Specialist to join our team. As a key member of our Information Technology Services team, you will be responsible for providing technical support and assistance to staff and students.

Key Responsibilities
  • Provide on-premise and remote-access technical support to staff and students, troubleshooting and resolving hardware and software issues.
  • Install, configure, and maintain College computer hardware, software, network components, peripherals, and audio-visual equipment.
  • Diagnose and repair College IT equipment, performing troubleshooting and recovery tasks as needed.
  • Retrieve, process, and report on incident and request tickets from the College's ITSM ticketing system.
  • Proactively resolve ITSM incident and request tickets, prioritizing based on impact and urgency.
  • Escalate issues as necessary to meet service level and operational level agreements.
  • Keep up to date with technology and software advancements in areas related to College functions.
  • Train other technicians as required.
Qualifications
  • College diploma (DEC) in Computer Science, or an equivalent diploma or attestation of studies recognized by the competent authority.
  • Ability to diagnose and resolve hardware and software problems, recognize the entire scope of an issue and participate objectively towards resolution.
  • Ability to perform remote troubleshooting of typical IT issues that occur in a multi-user environment.
  • Ability to maintain and repair computers, network, peripherals, and audio-visual equipment.
  • Strong understanding of end user computing hardware and audio-visual equipment.
  • Fundamental understanding of servers and networking.
  • Experience using a variety of software and environments including Microsoft 365, Windows 11, macOS, and familiarity with desktop virtualization.
  • Demonstrated basic use of electrical and manual hand tools, testing and diagnostic devices.
  • Team oriented.
  • Proven ability to multi-task, work under pressure, prioritize and meet deadlines.
  • Proactive service-oriented person with a positive attitude.
  • Strong critical-thinking, communication, and customer service skills.
  • Autonomous and self-motivated – able to work with minimal supervision.
  • English (advanced oral, comprehension and intermediate written).
  • French (intermediate oral and comprehension, basic written).
Interview Process

Prior to submitting your application, we would like to provide crucial details regarding the interview process.

To streamline our selection process, interviews for this position are scheduled for a specific date. Only selected applicants will be advised of the interview location.

Please ensure your availability on the specified date before submitting your application. We understand that scheduling conflicts may arise, and we appreciate your commitment to making the necessary arrangements to attend the interview if you are shortlisted.

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