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Digital Transformation Leader
2 months ago
We are seeking a visionary leader to drive our digital transformation journey and shape the technological landscape of our institution. As the Director of Digital Operations, you will play a crucial role in developing and implementing a comprehensive digital strategy that aligns with our mission and goals.
Key Responsibilities- Strategic Planning and Leadership:
- Develop and implement a digital strategy that enhances the student experience, streamlines administrative processes, and supports teaching and research.
- Lead the Digital Operations team, fostering a culture of innovation, collaboration, and continuous improvement.
- Collaborate with senior management to identify and prioritize digital initiatives and projects.
- Team Management:
- Lead and mentor a team of IT professionals, fostering a collaborative and inclusive work environment.
- Provide guidance, training, and performance evaluations to ensure high standards of service delivery.
- Digital Innovation and Transformation:
- Identify emerging technologies and trends that can benefit our institution, proposing and leading digital transformation initiatives.
- Drive the adoption of digital solutions that enhance the student experience, streamline administrative processes, and support teaching and research.
- Collaborate with academic departments to develop and implement e-learning and digital content strategies.
- Digital Infrastructure Management:
- Oversee the maintenance and enhancement of our digital infrastructure, including networks, servers, and cloud services.
- Ensure the reliability, security, and scalability of digital systems and platforms.
- Implement best practices for data management, cybersecurity, and disaster recovery.
- Cybersecurity Oversight:
- Implement and maintain robust cybersecurity measures to protect our data, networks, and information systems from potential threats and breaches.
- Technology Integration and Support:
- Manage the integration of new technologies and systems to enhance the academic and administrative functions of our institution.
- Provide technical support and training to faculty, staff, and students to optimize the use of digital tools and resources.
- Monitor and analyze the performance of digital systems, addressing issues promptly to minimize disruptions.
- Evaluate and recommend emerging technologies and software solutions that align with educational needs and improve operational efficiency across departments.
- Budget Management:
- Develop and manage the IT department budget, ensuring cost-effective procurement of hardware, software, and IT services while maintaining quality and reliability.
- Compliance and Policy:
- Ensure compliance with relevant regulations, including data protection laws (e.g., GDPR, PIPEDA), and develop IT policies and procedures to uphold security and privacy standards.
- Vendor and Stakeholder Management:
- Manage relationships with technology vendors, negotiating contracts and ensuring service level agreements are met.
- Engage with internal and external stakeholders to gather requirements, provide updates, and address concerns related to digital operations.
- Represent our institution in industry forums and networks, staying informed about best practices and regulatory requirements.
- Negotiate and manage relationships with IT vendors, contractors, and service providers to optimize service delivery and support ongoing IT initiatives.
- Collaboration:
- Work collaboratively with academic and administrative departments to understand their IT needs and provide timely solutions and support.
- Disaster Recovery and Business Continuity:
- Develop and maintain plans for IT disaster recovery and business continuity to minimize disruption and ensure timely recovery of critical systems and services.
- Bachelor's degree in computer science, Information Technology, or a related field. Master's degree preferred.
- Minimum of 7 years of progressive experience in IT management, preferably in a higher education or academic setting.
- Proven leadership skills with experience in managing and developing high-performing IT teams.
- Strong understanding of IT infrastructure, cybersecurity practices, and emerging technologies.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
- Strategic thinker with the ability to align IT initiatives with organizational goals and priorities.
- Relevant certifications (e.g., CISSP, CISM, ITIL) are a plus.