Store Manager/Supervisor

2 days ago

Campbell River, British Columbia, Canada JYSK Canada Full time
Job Title: Store Manager/Supervisor

Job Summary:

We are seeking a highly motivated and experienced Store Manager/Supervisor to join our team at JYSK Canada. As a Store Manager/Supervisor, you will be responsible for the direct supervision and development of the store team, ensuring excellent customer service, and achieving sales and service targets.

Key Responsibilities:

  • Assign retail salespersons, cashiers, merchandisers, and other store team members to duties and prepare work schedules.
  • Authorize payments and the return of merchandise.
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Maintain specified inventory and order merchandise. Accountable for the loss prevention processes in the store, including participation in prevention strategies and investigations.
  • Prepare reports for managers regarding sales volumes, merchandising, and personnel matters.
  • Responsible for the direct supervision and development of the store team. Ensures the hiring and onboarding processes are executed in the store and is involved in recruitment activities, which includes hiring and arranging for the training of new sales staff and monitoring and reporting on performance.
  • Ensure the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness.
  • Opening and closing the store, managing escalated complaints to managers, implementing marketing strategies, and signing for deliveries.
  • Partners with leadership team/managers to formulate and execute an internal colleague succession plan to support business growth.
  • Manages all health & safety processes in the store and ensures full compliance and responds to audit findings.

What We Offer:

  • A dynamic and positive work environment with a team-oriented culture.
  • The opportunity to have a rewarding career with various prospects for career advancement across different functions and teams.
  • A great benefit package, including medical, dental, vision, drug, paramedical, life, LTD, and possible discretionary bonus.
  • Discounts with local and national retailers through Perkopolis.
  • A free 24/7 Employee Assistance Program available to you and your family.
  • An amazing colleague discount on all JYSK products.

Requirements:

  • A dynamic and positive personality with strong leadership skills.
  • Ability to work in a rapidly changing environment where priorities change.
  • Ability to make complex decisions with integrity that supports company guidelines and makes good business sense.
  • Flexibility to work various shifts, including evenings and weekends as required.
  • Capacity to work independently and escalate issues as required to senior management.
  • 2+ years of experience in home goods retail supervisor/assistant/management role and customer service with direct accountability for achieving sales and service targets.
  • High school diploma or equivalent required.
  • Post-secondary retail management diploma or equivalent preferred.

Salary:

  • Salary: Generally, the hiring range for this position is $50,000 to $55,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

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