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Room Reservations Supervisor

3 months ago

Canada Sun Peaks Grand Hotel Full time

Are you passionate about delivering exceptional guest experiences? If you thrive in a dynamic environment and have a knack for hospitality, we invite you to consider the role of Room Reservations Supervisor at our esteemed resort. Join a team dedicated to providing an unparalleled experience in a breathtaking mountain setting.

This pivotal position involves overseeing the daily operations of our reservations department, ensuring that our guests receive top-notch service from the moment they inquire about their stay. You will collaborate with a team of dedicated professionals, all committed to maximizing our hotel's revenue through effective management of reservations.

Key Responsibilities:

  • Reservations Oversight: Develop and implement strategies that align with our revenue management goals, ensuring that our pricing remains competitive and accurate.
  • Guest Relations: Address guest inquiries and resolve any reservation-related issues with professionalism and efficiency, ensuring a seamless experience.
  • Team Leadership: Mentor and train team members, fostering an environment of growth and development while maintaining high standards of service.
  • Operational Excellence: Monitor the performance of the reservations system, ensuring accurate inventory management and compliance with established standards.

Ideal Candidate:

  • Minimum of 3 years of experience in reservations or front office operations, with at least 2 years in a supervisory role.
  • Educational background in hospitality or a related field is preferred.
  • Proficient in hotel reservation systems and various online platforms.
  • Strong analytical skills with a keen attention to detail.
  • Exceptional communication skills, both verbal and written.

At Sun Peaks Grand Hotel, we pride ourselves on creating memorable experiences for our guests. We believe that our employees are the heart of our operation, and we are committed to fostering a supportive and inclusive workplace.

Benefits:

  • Seasonal passes for skiing and golfing.
  • Generous vacation entitlement.
  • Comprehensive benefits package.
  • Opportunities for professional development and training.
  • Discounts on dining and retail within our resort.

We are an equal opportunity employer and welcome applications from all qualified individuals. Join us in creating unforgettable moments for our guests in a stunning mountain resort setting.