Clerk, Front Desk
2 weeks ago
Work Term: Seasonal
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: Experience an asset
**Work setting**:
- Hotel, motel, resort
- Relocation costs not covered by employer
- Hotel laundry
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Assist clients/guests with special needs
- Provide customer service
- Provide basic tourist information
- Launder clothing and household linens
- Suggestive selling
- Process money, cheques and credit/debit card payments
- Tabulate total payment for goods or services required
- Receive payment for goods or services
- Calculate daily/shift payments received and reconcile with total sales
- Greet customers
- Accept reservations or take-out orders
**Computer and technology knowledge**:
- Word processing software
- Database software
- Central reservation system (CRS)
- Internet
- Interac machine
- Computerized inventory record keeping and re-ordering system
**Transportation/travel information**:
- Own transportation
- Valid driver's licence
- Public transportation is not available
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
- Resourcefulness
- Accurate
**Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Do you currently reside in proximity to the advertised location?
**Financial benefits**:
- Mileage paid
**Other benefits**:
- Free parking available
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