Front Desk Hotel Clerk
5 months ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
- Education:
- Expérience:
**Education**:
- Secondary (high) school graduation certificate
- or equivalent experience
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
**Computer and technology knowledge**:
- Spreadsheet
- Internet
**Security and safety**:
- Vulnerable sector check
- Criminal record check
**Transportation/travel information**:
- Own vehicle
- Willing to travel
- Willing to travel regularly
- Travel expenses not paid by employer
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Experience**:
- 1 year to less than 2 years
**Other benefits**:
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site housing options
- Parking available
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