Technical Support Specialist
3 weeks ago
Are you passionate about troubleshooting and problem-solving? Do you have a strong understanding of the refrigeration cycle and basic electricity? We're looking for a skilled Technical and Product Support specialist to join our team at Vertex.
Job Summary:
As a Technical and Product Support specialist, you will provide remote technical support for refrigeration systems, assisting customers in problem-solving and troubleshooting to find the source of the problem. You will also be responsible for providing excellent customer service, communicating effectively with customers, and resolving issues in a timely manner.
Key Responsibilities:
- Provide remote technical support for refrigeration systems
- Assist customers in problem-solving and troubleshooting
- Communicate effectively with customers and resolve issues in a timely manner
- Provide excellent customer service and support
- Stay up-to-date with industry developments and advancements in refrigeration technology
Requirements:
- Strong understanding of the refrigeration cycle and basic electricity
- Excellent problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; degree in a related field preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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