Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical and Product Support professional to join our team at Vertex.
About the Role:
As a Technical and Product Support specialist, you will provide remote technical support for refrigeration systems, troubleshooting issues and assisting customers in problem-solving.
Key Responsibilities:
- Provide technical support for refrigeration systems via phone, email, or remote desktop
- Troubleshoot issues and identify root causes
- Assist customers in resolving problems and improving system performance
- Develop and maintain technical documentation and knowledge base
- Collaborate with cross-functional teams to resolve complex issues
Requirements:
- Comfortable with the refrigeration cycle and basic knowledge of electricity
- Experience with computer systems and software
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Education in instrumentation & control, building mechanics, industrial electronics, or refrigeration
What We Offer:
- Competitive salary range: $55,000 - $85,000 depending on experience
- Amazing benefits package, including RRSP, pension plan, and bonus
- Opportunity to work in a dynamic and growing company
- Professional development and growth opportunities
How to Apply:
Send your resume and a cover letter to [insert contact information]. We look forward to hearing from you
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