Technical Support Specialist

2 weeks ago


Laval, Quebec, Canada Vertex Full time
Job Title: Technical and Product Support

We are seeking a skilled Technical and Product Support professional to join our team at Vertex.

About the Role:

As a Technical and Product Support specialist, you will provide remote technical support for refrigeration systems, troubleshooting issues and assisting customers in problem-solving.

Key Responsibilities:

  • Provide technical support for refrigeration systems via phone, email, or remote desktop
  • Troubleshoot issues and identify root causes
  • Assist customers in resolving problems and improving system performance
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with cross-functional teams to resolve complex issues

Requirements:

  • Comfortable with the refrigeration cycle and basic knowledge of electricity
  • Experience with computer systems and software
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Education in instrumentation & control, building mechanics, industrial electronics, or refrigeration

What We Offer:

  • Competitive salary range: $55,000 - $85,000 depending on experience
  • Amazing benefits package, including RRSP, pension plan, and bonus
  • Opportunity to work in a dynamic and growing company
  • Professional development and growth opportunities

How to Apply:

Send your resume and a cover letter to [insert contact information]. We look forward to hearing from you



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