Level 1 IT Support Specialist

2 months ago


Laval, Quebec, Canada Alteo Full time
About the Role

We are seeking a highly skilled and motivated Level 1 IT Support Specialist to join our team at Alteo. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Provide first-line technical support to clients via phone, email, or remote access, resolving issues related to hardware, software, and network connectivity.
  • Perform routine maintenance tasks, such as software updates, virus scans, and system backups, to ensure optimal system performance.
  • Collaborate with senior technicians to resolve complex technical issues and provide guidance on troubleshooting techniques.
  • Develop and maintain a thorough understanding of our clients' systems, applications, and network infrastructure to provide effective support.
  • Stay up-to-date with the latest technologies and industry trends to ensure our clients receive the best possible support.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-3 years of experience in a technical support role, preferably in a corporate or enterprise environment.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Strong knowledge of Windows operating systems, Microsoft Office applications, and network protocols.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
What We Offer

As a Level 1 IT Support Specialist at Alteo, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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