Level 1 IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated Level 1 IT Support Specialist to join our team at Alteo. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities- Provide first-line technical support to clients via phone, email, or remote access, resolving issues related to hardware, software, and network connectivity.
- Perform routine maintenance tasks, such as software updates, virus scans, and system backups, to ensure optimal system performance.
- Collaborate with senior technicians to resolve complex technical issues and provide guidance on troubleshooting techniques.
- Develop and maintain a thorough understanding of our clients' systems, applications, and network infrastructure to provide effective support.
- Stay up-to-date with the latest technologies and industry trends to ensure our clients receive the best possible support.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of experience in a technical support role, preferably in a corporate or enterprise environment.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Strong knowledge of Windows operating systems, Microsoft Office applications, and network protocols.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
As a Level 1 IT Support Specialist at Alteo, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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Level 1 IT Support Specialist
2 months ago
Laval, Quebec, Canada Alteo Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Level 1 IT Support Specialist to join our team at Alteo. As an IT Support Specialist, you will be responsible for providing first-line technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.Key...
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Level 1 IT Support Specialist
2 months ago
Laval, Quebec, Canada Alteo Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Level 1 IT Support Specialist to join our team at Alteo. As an IT Support Specialist, you will be responsible for providing first-line technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.Key...
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Support Specialist
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