Parts Manager

2 weeks ago


Whitby, Canada Midway Nissan Full time

About the Role

Midway Nissan is seeking an experienced Parts Manager to lead our Parts Team and drive exceptional customer service and satisfaction. As the leader of the Parts Department, you will be responsible for motivating and inspiring your team to achieve their goals.

Key Responsibilities

  • Establish and maintain strong relationships with customers to exceed their expectations.
  • Maintain accurate and efficient inventory levels to meet customer demands.
  • Develop and implement an annual operating budget and performance goals for the Parts Department.
  • Onboard, train, and develop the Parts Department team members.
  • Collaborate with the Service Manager and Body Shop Manager to ensure seamless part availability.
  • Handle customer complaints in a timely and professional manner.
  • Focus on problem resolution and customer satisfaction to drive business growth.
  • Work closely with warranty clerks to administer warranty claims and ensure compliance with warranty guidelines.
  • Establish and maintain accurate inventory systems and control procedures.
  • Stay up-to-date with parts pricing procedures and ensure accurate pricing.
  • Conduct regular team meetings to discuss activities, problems, and goals.
  • Report performance goals and achievements to management.
  • Inspect received parts for accuracy, proper pricing, and damage.
  • Perform duties in a safe and responsible manner to prevent injuries.
  • Review previous month's sales and profit to identify areas for improvement.

Requirements

  • Minimum 2 years of experience as a Parts Manager.
  • Prior CDK experience is required.
  • Valid Ontario driver's license and clean driving record.
  • Excellent interpersonal skills and an engaging attitude.
  • Team-oriented, flexible, and focused on customer service.
  • Ability to manage customer complaints and resolve conflicts.
  • Organized and strong attention to detail.
  • Ability to follow standard procedures.
  • Flexible and open to change; willing to take on special tasks.
  • Ability to work independently and take initiative.

What We Offer

  • Competitive compensation plans.
  • Collaborative team dynamic and family-like atmosphere.
  • Supportive work environment.
  • Health and wellness initiatives.
  • Community involvement activities.
  • Exciting company events.
  • Employee purchase plans and company discounts.

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