Customer Service Associate

4 weeks ago

Mississauga, Ontario, Canada FirstService Residential Full time

About the Job

As a Security and Concierge Supervisor at FirstService Residential, you will be responsible for delivering exceptional customer service to clients, customers, contractors, and visitors to our properties. This role requires a self-motivated individual with excellent communication skills, organizational abilities, and a calm demeanor under pressure.

Key Responsibilities

  • Identify and clarify residents' needs and desires, answer questions, give directions, and instructions.
  • Manage and screen messages, schedule access for authorized vendors to provide services within units, and maintain guest privacy and organization reputation by keeping information confidential.
  • Update job knowledge by participating in educational opportunities, maintaining personal networks, and enhancing department and organizational reputation by accepting ownership for accomplishing new and different requests.
  • Ensure all safety and access control procedures are maintained, and a safe work environment is provided.
  • Provide protection to clients, residents, and property, answer customer inquiries, and direct as required.
  • Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards, and that access doors to sensitive/priority areas are locked.
  • Enforce client rules, regulations, Municipal, Ontario, and Canadian laws, and assist Police and Medical Staff when required.
  • Perform routine property patrols, respond to emergencies and fire alarms, and follow up with daily documentation, occurrence logs, incident reports, and front desk software as required.
  • Follow all On-site Procedures, including Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies, and FirstService Residential Policies.

Requirements

  • Must possess a valid Ontario Security License.
  • High school diploma or equivalent preferred. Completion of College level courses with a concentration in Business/Hospitality or Police/Security Foundations would be an asset.
  • Must be able to lift 50 lbs, sit for extended periods, stand for extended periods, and communicate effectively with clients.

About FirstService Residential

FirstService Residential is North America's foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners, and Superintendents within our Property Services Department.

Recognized as a Great Place to Work, we offer our associates competitive salaries, top benefits, and career training, continually investing in their professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

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