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UX Design Specialist
2 months ago
**About VERB Interactive**
VERB Interactive is a digital marketing and technology agency that offers a unique blend of creativity and technical expertise. Our global clients provide opportunities to work with some of the world's biggest destinations, resorts, and travel brands. We take a balanced approach to work and life, and we have fun at the office – or wherever we happen to be working.
**Our Culture**
We are passionate about exceeding expectations and thrive on complex projects that challenge us to innovate and push boundaries. Our team is collaborative, flexible, and highly motivated, with a strong focus on delivering exceptional results.
**The Role**
We are seeking a talented UX Design Specialist to join our team. As a UX Design Specialist, you will play a key role in interpreting insights and integrating them with our clients' visions to create products that are both functional and desirable.
**Key Responsibilities**
- Work with a team of designers, developers, writers, and producers to understand project requirements and create concepts that define the best possible user experience, while supporting business objectives
- Connect business goals to user needs through sketching, concept creation, wireframes, defining user flows, and producing site maps with prototyping
- Leverage user and consumer insights, analytics, best practices, and competitor analysis to guide project decisions
- Prepare UX documentation (site architecture, wireframes, heat mapping audits, use cases, task flows, etc.) for use by other team members
- Document findings and make a case for recommendations to stakeholders
- Join client calls and present findings and recommendations clearly and confidently
- Build wireframes and digital prototypes, and iterate on designs using feedback from internal and external stakeholders
- Conduct audits leveraging analytics and user data to make informed recommendations about product enhancements
- Build information architectures and make recommendations to meet business objectives
- Identify and implement opportunities to refine the UX process
- Apply knowledge of tourism and travel industry trends, competitive activity, and e-commerce best practices, and share insights with colleagues to drive internal standards and deliver exceptional user experiences
**Requirements**
- 2-3 years of relevant experience in UX Design, Experience Architecture, Information Architecture, or equivalent
- Post-secondary education in Graphic Design, Human Computer Interaction, User Experience Design, User Research, or equivalent experience
- Proficiency with information architecture, design, and prototyping tools, such as Figma, and Adobe Creative Suite
- Demonstrated ability to effectively solve complex problems, using analysis, creative thinking, and input from others to improve processes and develop effective business strategies
- Knowledge of web accessibility principles and W3C guidelines and responsive web design
- Able to confidently speak and present complex findings to internal and external stakeholders
- Strong understanding of how to leverage data to make informed decisions
- Strong attention to detail
- Excellent written and verbal communication
- Highly organized with the ability to function in a fast-paced business environment
- Strong interpersonal skills with proven ability to work in a team environment
- Must be flexible, collaborative, and highly motivated
- The following items would be considered an asset:
- Knowledge and experience in Google Analytics, PageSense, Clarity, Slickplan, or equivalent tools
- Working knowledge of HTML and CSS responsive design
- UI design skills
**Benefits**
We offer a comprehensive benefits package that includes:
- 100% premium share option for Group Health Insurance (medical, dental, vision), with a health spending account to top up claims
- A wellness spending account
- Company matching RRSP program
- Top up for Parental/Pregnancy leave
- Remote and flexible work arrangements
- Transit and fitness discounts
- Recreational sports teams
- Learning and development opportunities with a multitude of resources
- Internal recognition programs