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Customer Service Representative

2 months ago

North Saanich, Canada Purolator Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Shipping Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless logistics operations.

Key Responsibilities
  • Provide top-notch customer service through phone, email, and in-person interactions
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with internal teams to ensure efficient logistics operations
  • Upsell and cross-sell corporate products and services to customers
  • Assist customers with shipping details and account challenges
  • Load, scan, log, and call resolution freight
  • Cash reconciliation, including deposits and key control
Requirements
  • 3-12 months customer service experience preferred
  • 3-12 months retail experience preferred
  • 3-12 months using technology/POS system experience preferred
  • Ability to lift 70lbs and stand for 3-hour intervals
  • Professional communication skills, including oral and written communication, and listening skills
  • Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail
What We Offer

We offer a competitive hourly rate, opportunities for growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.