Customer Service Ambassador

4 weeks ago


North Saanich, Canada Hertz Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Flex Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and driving revenue growth through proactive sales and marketing efforts.

Key Responsibilities
  • Process rentals and ensure timely delivery of vehicles to customers.
  • Collaborate with wash bay staff to maintain a high level of vehicle quality and readiness for customers.
  • Proactively market and sell additional products and services, including options to waive customer responsibility for damage, fuel options, and upsells.
  • Engage with customers, resolve inquiries and issues in a clear and professional manner, and provide excellent communication skills.
  • Maintain and update rental agreement files, contact customers regarding overdue rentals, and process rental extensions and billing.
  • Adhere to all company policies and procedures.
  • Reconcile fleet at the end of the day and as necessary to ensure all vehicles are accounted for.

Requirements
  • High School Diploma or equivalent required.
  • Must be 20 years of age or older.
  • A valid driver's license is required.
  • Strong computer skills and multitasking abilities.
  • Flexible and adaptable, with the ability to work effectively in ambiguous situations.
  • Excellent verbal and written communication skills.
  • Results-driven, with the ability to make decisions and solve problems.

What We Offer
  • Up to 40% off the base rate of any standard Hertz Rental.
  • Paid Time Off.
  • Medical, Dental & Vision plan options.
  • Retirement programs, including Pension employer matching.
  • Employee Assistance Program for employees & family.
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more.


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