Customer Service Ambassador
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Flex Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and driving revenue growth through proactive sales and marketing efforts.
Key Responsibilities
- Process rentals and ensure timely delivery of vehicles to customers.
- Collaborate with wash bay staff to maintain a high level of vehicle quality and readiness for customers.
- Proactively market and sell additional products and services, including options to waive customer responsibility for damage, fuel options, and upsells.
- Engage with customers, resolve inquiries and issues in a clear and professional manner, and provide excellent communication skills.
- Maintain and update rental agreement files, contact customers regarding overdue rentals, and process rental extensions and billing.
- Adhere to all company policies and procedures.
- Reconcile fleet at the end of the day and as necessary to ensure all vehicles are accounted for.
Requirements
- High School Diploma or equivalent required.
- Must be 20 years of age or older.
- A valid driver's license is required.
- Strong computer skills and multitasking abilities.
- Flexible and adaptable, with the ability to work effectively in ambiguous situations.
- Excellent verbal and written communication skills.
- Results-driven, with the ability to make decisions and solve problems.
What We Offer
- Up to 40% off the base rate of any standard Hertz Rental.
- Paid Time Off.
- Medical, Dental & Vision plan options.
- Retirement programs, including Pension employer matching.
- Employee Assistance Program for employees & family.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
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