Director, Industry Engagement

1 week ago

Ottawa, Ontario, Canada Payments Canada Full time
Job Description

About the Role

We are seeking a highly experienced and skilled Director to join our team at Payments Canada. As a key member of our leadership team, you will be responsible for developing and executing our external engagement strategy, building and maintaining strong relationships with our members and stakeholders, and providing strategic guidance to our Executive Leadership Team.

Key Responsibilities

  • Develop and execute a comprehensive external engagement strategy that aligns with our corporate plan and mandate.
  • Build and maintain strong relationships with our members and stakeholders, including payment system users, financial institutions, and other industry participants.
  • Provide strategic guidance to our Executive Leadership Team on external engagement and stakeholder relations.
  • Lead and manage a team of professionals responsible for stakeholder relations, industry engagement, and external communications.
  • Collaborate with internal teams to design, implement, and evolve procedures, policies, rules, and new services to continue to provide value to our members and stakeholders.

Requirements

  • Graduate or equivalent degree in business, economics, commerce, or related discipline.
  • Minimum ten (10) years' progressive experience in leading industry relations, client engagement, relationship management type functions.
  • Minimum of five (5) years in a people leadership role.
  • Deep understanding of the Canadian payment ecosystem and emerging domestic and international payment-related trends.
  • Superb facilitation skills and an ability to collaborate and build relationships quickly, manage difficult conversations, surface issues and interests, and build consensus.
  • Proven stakeholder management skills. Ability to deliver win-win solutions in complex situations.
  • Highly effective communicator who can 'read the room' and tailor communications to deliver compelling presentations to small and large groups and maximize engagement.
  • Experience in developing and executing short, medium and long-term strategic plans.
  • Ability to see the big picture and assess complex, multi-dimensional issues with incomplete information, to identify what matters, and develop sound recommendations.
  • Government of Canada Reliability clearance or eligibility to obtain.

Preferred Qualifications

  • Bilingualism (English and French) is considered an asset.

What We Offer

  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (If eligible).
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months & over).
  • Flexible, hybrid (remote/office) environment.
  • Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days.
  • 26 Weeks of paid maternity and parental leave top-up.
  • Rewards and recognition program.
  • Access to Office Gym Facilities.
  • Internal and external professional development opportunities.
  • Fun team and organizational events.
  • Monthly All Staff Forums led by our Executive Leadership Team.

Our Diversity, Inclusion and Equity Commitment

We are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

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