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Patient Services Coordinator
3 months ago
Patient Care Coordinator – pt Health
The Patient Care Coordinator plays a vital role in establishing a positive connection between the healthcare facility and its clientele, which includes patients, team members, funding bodies, and referral agents. This is accomplished by delivering efficient administrative assistance and managing clinic operations with a warm, enthusiastic, and professional demeanor towards all patients and external stakeholders.
The Patient Care Coordinator oversees all facets of patient onboarding, data management, telephone communications, outbound outreach, as well as billing and payment processing.
Key Responsibilities
Respond to phone inquiries, welcome patients and visitors upon their arrival, and ensure exceptional customer service for all inquiries or issues Facilitate a thorough and precise intake of information during the patient's initial visit and throughout their care journey Assist patients in completing necessary documentation at the facility to minimize errors and ensure accurate information Organize patient appointment scheduling and maintain comprehensive medical records Collect payments at the time of service delivery Monitor coverage for all funding sources to guarantee approval Conduct data entry and manage billing processes Coordinate courier services (incoming and outgoing) and handle email, mail, and fax communications Provide administrative support to the Patient Care Coordinator Manager and Clinic DirectorRequired Qualifications & Core Competencies
High School Diploma, G.E.D. or equivalent qualification Strong customer service abilities and telephone communication skills High level of organizational skills with the capacity to prioritize and manage multiple tasks Excellent verbal and written communication skills along with interpersonal abilities Proficient computer skills and data entry capabilities Adaptable and flexible in response to change Experience in a Physiotherapy setting is considered an assetpt Health is committed to fostering an inclusive environment and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
