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Service Writer
2 months ago
Brandt Tractor Ltd. is seeking a skilled Service Writer to join our team at our Laval Construction & Forestry location.
Key Responsibilities:- Assist the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
- Field internal and external customer inquiries to the Service Department.
- Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
- Maintain the service library with current information under the direct supervision of the Service Manager.
- Maintain Service Department filing and records.
- Update customer profiles using equipment, hours, or other information from the customer work orders.
- Maintain accessories and supplies and prepare replacement orders.
- Prepare Service Technician efficiency reports.
- Process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
- Knowledge of office procedures.
- General understanding of mechanical/technical terms is preferred.
- BASIC knowledge of accounting practices.
- Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions.
- High School Diploma or equivalent experience.