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Customer Success Representative

2 months ago

Markham, Ontario, Canada AppleOne Full time
Job Opportunity

AppleOne is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our client support team, you will be responsible for managing a portfolio of clients and providing exceptional support to ensure their success.

Key Responsibilities
  • Client Portfolio Management: Manage a portfolio of clients, providing proactive support to ensure their needs are met.
  • Ticketing System Management: Work within our ticketing system to respond to client inquiries and resolve any issues that may arise.
  • Email and Meeting Support: Respond to client emails and book meetings to discuss complex issues or provide additional support.
  • Ad-Hoc Duties: Assist with various ad-hoc duties, including writing articles for releases and preparing presentations for conferences.
  • Portfolio Manager Support: Assist the portfolio manager with presentations and other tasks as needed.
Requirements
  • Accounting Knowledge: Possess a strong understanding of accounting principles and software.
  • Debits and Credits: Have a solid understanding of debits and credits.
  • Personable and Engaging: Be personable and engaging, with excellent communication skills.
  • Problem-Solving: Possess strong problem-solving capabilities.
  • Peer Communication: Be able to communicate effectively with peers.
  • Construction Experience: Have experience in the construction industry.
Perks
  • 3 Weeks Vacation: Enjoy 3 weeks of vacation time.
  • 4-Day Work Week: Work a 4-day week, with the option to work from home.
  • Education Support: Receive up to 15% of annual salary for further education.
  • Stock Purchase Matching: Enjoy stock purchase matching.
  • Medical and Dental Coverage: Receive 80% medical and dental coverage from day one.
  • Work-Life Balance: Enjoy a healthy work-life balance.
  • Remote Work: Work remotely within the GTA, with occasional in-office meetings.