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Technology Support Specialist

2 months ago

Ponoka County, Canada The Wolf Creek School Division Full time
Job Summary

We are seeking a highly skilled and experienced Technology Support Specialist to join our Technology Services team at The Wolf Creek School Division. As a key member of our team, you will be responsible for providing technical support to teachers, staff, and students across the district.

Key Responsibilities
  • Technical Support: Provide on-site technical support to end-users, including troubleshooting and resolving hardware and software issues.
  • Training and Help Desk Management: Develop and maintain training materials, conduct training sessions, and manage the district's help desk.
  • Network Administration: Assist with maintaining the district's network infrastructure, including routers, switches, and wireless access points.
Requirements
  • Education and Experience: A degree in Computer Science or a related field, and experience in a similar role, preferably within a K-12 educational environment.
  • Technical Skills: Proficiency in operating systems (Windows, Chrome OS), network administration, software installation, troubleshooting, and hardware maintenance.
  • Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical end-users.
  • Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues efficiently.
  • Teamwork and Collaboration: Ability to work effectively both independently and as part of a high-functioning team.
  • Customer Service Orientation: Passion for providing excellent support and a positive end-user experience.
Why Join Our Team?
  • Innovative Environment: Be part of a team that values innovation and stays on the cutting edge of educational technology.
  • Professional Development: Access ongoing professional development opportunities to enhance your skills.
  • Collaborative Culture: Work in a supportive environment where your expertise and ideas are valued.