Customer Experience Leader
1 week ago
We are seeking a highly motivated and experienced professional to join our team as a Customer Experience Leader. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.
Key Responsibilities- Customer Service and Sales
- Coach and provide feedback to Customer Experience Representatives (CERs) on providing excellent customer service and suggesting and selling Indigo's products, promotions, and programs.
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
- Omni Sales Program
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
- Proactively identify and anticipate customer expectations and needs.
- Consistently identify areas for improvement, diagnose issues, and work to resolve them.
- Inventory Management
- Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience.
- Leadership and Development
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team members.
- Support development of talent by providing feedback on team performance to managers.
- Culture and Community
- Model Indigo's beliefs and convey a positive image in everything you do.
- Celebrate diversity of thought and have an open mindset.
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes.
- 1-2 years of experience in a customer service, merchandising, or operations role.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
- Knowledge of provincial health and safety standards.
- Performance-oriented.
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
- Ability to prioritize, plan, and execute while being agile.
- Ability to be mobile on the sales floor for extended periods of time.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Bilingualism (French/English) is required for all positions in Québec.
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Customer Operations Leader
4 days ago
Milton, Ontario, Canada Indigo Books & Music Full timeCustomer Operations Leader Customer Operations Leader The Customer Operations Leader is a key role that drives the execution of work that contributes to the customer experience and omni sales results. This leader provides coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling...
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Customer Experience Director
1 week ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Operations Leader to join our team. The successful candidate will be responsible for leading the...
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Customer Experience Director
1 week ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Operations Leader to join our team. The successful candidate will be responsible for leading the...
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Customer Experience Director
3 days ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Operations Leader to join our team. As a key member of our store operations team, you will be...
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Customer Experience Director
3 days ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Operations Leader to join our team. As a key member of our store operations team, you will be...
-
Customer Experience Director
1 day ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Leader to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCoach and provide feedback to Customer...
-
Customer Experience Director
1 day ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Leader to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCoach and provide feedback to Customer...
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Customer Operations Leader
2 weeks ago
Milton, Ontario, Canada Indigo Books & Music Full timeThe Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our customers. They...
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Customer Experience Director
1 week ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Director to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer ExperienceCoach and provide...
-
Customer Experience Director
1 week ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Director to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer ExperienceCoach and provide...
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Customer Experience Director
4 days ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service and SalesCoach and provide feedback to...
-
Customer Experience Director
4 days ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service and SalesCoach and provide feedback to...
-
Customer Experience Director
4 days ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service and SalesCoach and provide feedback to...
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Customer Experience Manager
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Milton, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.Key ResponsibilitiesLead and...
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Customer Experience Manager
1 week ago
Milton, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.Key ResponsibilitiesLead and...
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Customer Experience Director
1 week ago
Milton, Ontario, Canada Indigo Books & Music Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Director to lead the execution of work that contributes to the customer experience and omni sales results at Indigo Books & Music Inc.Key ResponsibilitiesCustomer Service and SalesCoach and provide feedback to Customer Experience Representatives (CERs) on providing excellent...
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Customer Experience Director
1 week ago
Milton, Ontario, Canada Indigo Books & Music Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Director to lead the execution of work that contributes to the customer experience and omni sales results at Indigo Books & Music Inc.Key ResponsibilitiesCustomer Service and SalesCoach and provide feedback to Customer Experience Representatives (CERs) on providing excellent...
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Customer Experience Manager
3 days ago
Milton, Ontario, Canada Indigo Books & Music Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to lead the execution of work that contributes to the customer experience and omni sales results at Indigo Books & Music Inc.Key ResponsibilitiesCustomer Service and SalesCoach and provide feedback to Customer Experience Representatives (CERs) on providing excellent...
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Customer Experience Manager
3 days ago
Milton, Ontario, Canada Indigo Books & Music Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to lead the execution of work that contributes to the customer experience and omni sales results at Indigo Books & Music Inc.Key ResponsibilitiesCustomer Service and SalesCoach and provide feedback to Customer Experience Representatives (CERs) on providing excellent...
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