Customer Solutions Coordinator

3 weeks ago


FlorencevilleBristol, New Brunswick, Canada mccainfood Full time
Job Title: Customer Solutions Coordinator

We are seeking a highly skilled Customer Solutions Coordinator to join our team at McCain Foods (Canada). As a key member of our Customer Solutions team, you will play a critical role in providing exceptional customer service to our Canadian retail and food service customers.

Key Responsibilities:
  • Manage customer orders throughout the order-to-delivery cycle, ensuring timely and accurate delivery of products.
  • Provide exemplary customer service, responding promptly and accurately to customer inquiries and resolving issues in a professional and courteous manner.
  • Assist in the maintenance of customer profiles, including master data criteria and current customer conditions.
  • Process and review customer orders, including order changes and cancellations.
  • Collaborate with internal stakeholders to resolve customer issues and improve the overall customer experience.
  • Develop and maintain strong relationships with customers to improve customer satisfaction and loyalty.
Requirements:
  • Bachelor's degree in Logistics, Business, or Supply Chain preferred.
  • 1-2 years of customer service experience, preferably in a supply chain or logistics environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
  • Working knowledge of inventory management, warehousing, and transportation operations.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global leader in the food industry.

Mccain Foods is an equal opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.



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