Bilingual Associate, Investment Counsel Support Specialist

1 week ago


Montreal, Quebec, Canada Manulife Full time

Job Summary

The Bilingual Associate, Investment Counsel Support role is a key position within Manulife's Investment Counsel team. As a Bilingual Associate, you will play a vital role in ensuring that our high-net-worth clients receive exceptional service and support.

Key Responsibilities

  • Collaborate with Investment Counselors to deliver personalized client service, ensuring that clients' needs are met and exceeded.
  • Work directly with clients to complete necessary documentation, ensuring all client accounts are compliant with regulatory requirements.
  • Client account administration, including responding to client queries, setting up new accounts, processing transactions, and preparing for client meetings.
  • Liaise with custodians and third parties to execute client requests in a timely manner, escalating where necessary to ensure strict adherence to SLAs.
  • Assist with client performance and tax reporting, maintaining accurate and up-to-date records.
  • Provide back-up support to other team members as needed, ensuring seamless service delivery.

Requirements

  • High Net Worth clients service experience, with a strong understanding of the wealth management industry.
  • Post-secondary education is preferred, but relevant experience (minimum of 2 years) is also highly valued.
  • CIM designation or other industry licenses such as CFA, CFP are preferred.
  • Successful completion of CSC is preferred.
  • Solid computer skills, with the ability to teach and implement process improvements.
  • Superior client relationship management skills, with a focus on building strong relationships with clients.
  • Ability to communicate in English and French (verbal and written) is required.

What We Offer

  • A competitive salary and benefits package, designed to support your career growth and well-being.
  • A growth trajectory that extends upward and outward, with opportunities to learn and develop new skills.
  • A focus on career development and leadership opportunities, with a commitment to helping you achieve your goals.
  • Flexible work policies and a work-life balance, allowing you to maintain a healthy and fulfilling lifestyle.
  • Professional development and leadership opportunities, with a focus on helping you grow and succeed in your career.

About Manulife

Manulife is a leading international financial services group, dedicated to helping people make their decisions easier and lives better. With a global presence and a commitment to innovation, we offer a wide range of financial advice, insurance, and wealth and asset management solutions.

Our Commitment to Diversity and Inclusion

We are committed to creating an inclusive workplace where everyone thrives. We foster a culture of diversity, equity, and inclusion, and we invite you to join us in our mission to build a more inclusive and equitable society.

Why Join Manulife?

At Manulife, we offer a unique opportunity to join a dynamic and innovative organization, with a commitment to making a positive impact on the world. We are dedicated to helping our clients achieve their goals, and we are looking for talented individuals like you to join our team.



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