Operations Supervisor

4 weeks ago

Canada Eden Hotel Collection Limited Full time

*Recognized for Excellence in Employee Engagement & Wellbeing*

Role Overview:

As an Operations Supervisor, you will play a vital role in supporting various departments within the organization. This position focuses on enhancing guest experiences, fostering relationships with patrons, and ensuring consistent communication throughout their visit. You will assist other teams during peak service times and serve as a key contact for both guests and management.

At Eden Hotel Collection, our commitment is to our guests, emphasizing a customer-centric approach combined with a positive attitude, humor, and meticulous attention to detail. You will lead by example in delivering exceptional service and ensuring complete guest satisfaction while identifying opportunities to promote additional products and services, thereby maximizing revenue.

Qualifications:

The ideal candidate will possess prior experience in hotel Front Office operations, preferably at a supervisory level; alternatively, recent graduates with substantial experience in Reception or Food & Beverage roles, gained through internships or part-time positions, are encouraged to apply.

Key skills and attributes include:

  • A professional demeanor, comprehensive knowledge, and a dedication to providing outstanding experiences for guests and hotel residents; high standards should be inherent to your work ethic.
  • Exceptional attention to detail coupled with strong communication and interpersonal skills, enabling you to build rapport with guests and hotel staff.
  • A friendly and inviting personality, complemented by a commitment to professionalism and a drive to create memorable experiences for every guest.
  • Familiarity with hotel reservation systems and proficiency in Microsoft Office applications is preferred.

Benefits:

We take pride in offering excellent work environments with our teams at the core of our operations. Our values-driven approach is based on Heart, Honesty, Spirit, and Team, crafted 'by our people for our people'.

Our exclusive Eden Extras benefits platform includes:

  • Generous annual leave - 31 days, increasing to 33 days with tenure;
  • Equitably distributed Service Charge/Gratuities paid monthly;
  • Discounts and cashback options across 800 retailers, restaurants, and service providers.
  • Access to our wellbeing center featuring healthy recipes, fitness resources, and financial management tools;
  • Cycle to Work and Electric Vehicle Lease Schemes;
  • Health plans covering dental, optical, and alternative healthcare, along with 24-hour GP access;
  • Discounted accommodations, spa services, and leisure access across EHC properties;
  • Support through our Wellbeing Strategy focusing on financial, mental, physical, and emotional health; we genuinely care about our employees;
  • Access to Eden Engage – our employee portal with regular updates;
  • Opportunities for growth through apprenticeships and tailored leadership programs – RISE & THRIVE;
  • Enhanced family-friendly policies to support you during significant life events;
  • Financial support for those returning from maternity leave;
  • Complimentary parking, meals during shifts, and uniforms provided.

Our culture promotes collaboration, regularly involving our teams in shaping our workplace through:

A platform for your voice....regular surveys and forums to gather your feedback;

A 'You said, we did' approach to demonstrate that your input is valued;

A commitment to Sustainability & Wellbeing with employee advocates in every location.

Eden Hotel Collection is dedicated to fostering equitable workplaces, seeking to recruit, develop, and retain talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, individuals with disabilities, and other groups that can contribute varied perspectives to EHC.

We are proud to uphold the Hoteliers Charter and are committed to creating a great workplace with our teams at the heart of everything we do, leading with a values-driven approach based on Heart, Honesty, Spirit, and Team, as articulated 'by our people for our people'. Our multiple awards in employee wellbeing and engagement reflect this commitment.

Eden Hotel Collection champions equitable workplaces, actively seeking to recruit, develop, and retain the most talented individuals from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, individuals living with disabilities, and any other groups that can bring diverse perspectives to EHC.

INDMP

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