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IT Configuration Specialist
2 months ago
About WSP
WSP is a global leader in engineering and professional services, renowned for delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.
Our IT Transformation Program
To achieve the priorities and enablers defined for IT Services in support of our business strategy, IT is undertaking a global transformation program. This role is part of the newly formed Enterprise IT Service Management Organisation, reporting to the Practice Manager, Service Asset & Configuration Management.
Job Summary
The IT Configuration Specialist is responsible for carrying out enterprise Asset & Configuration Management activities, ensuring the accuracy and integrity of our IT assets and configurations.
Key Responsibilities
- Process Advance Shipping Notice files received from vendors, ensuring accurate processing and updating of asset records.
- Process tickets logged and assigned to the enterprise Asset & Configuration Management queue, creating or updating assets and configurations in the CMDB.
- Maintain Asset and Configuration models within ServiceNow, ensuring data accuracy and consistency.
- As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.
- Collaborate with hub-aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
- Onboard new infrastructure devices, including printers, UPS, AVI, etc., into the CMDB, ensuring all attributes are recorded accurately.
- Assist in processing office closure asset and configuration requests, updating status and Cis as needed.
- Analyze data to discover and resolve asset and configuration discrepancies.
- Monitor asset connectors to ensure asset information and Cis in ServiceNow are being updated correctly.
- Ensure asset-to-configuration item creation is occurring and accurate.
- Work with hub-aligned asset management teams to identify and resolve missing data records.
Requirements
- A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
- Solid knowledge and experience of ServiceNow.
- Enthusiasm and dedication to drive continual improvement and change.
- Excellent analytical, documentation, and communication (both verbal and written) skills.
- Process and detail-oriented with a methodical and planned approach to achieving goals.
- Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
- Be comfortable with ambiguity, thrive on change, and engender a collaborative approach.
- Act as an advocate for the IT Organisation both externally and internally.
Preferred Qualifications
- Bachelor's degree in Information Technology or a related field.
