Field Service Specialist
1 day ago
Job Summary:
We are seeking a highly skilled Field Service Specialist to join our team in Ottawa. As a Field Service Specialist, you will be responsible for providing technical support and maintenance services to our customers in the Ottawa area.
Key Responsibilities:
- Diagnose and repair designated products within an assigned service territory, including preventative maintenance, installations, and upgrades.
- Schedule, create, verify, and modify customer visits as appropriate, assessing customers' needs and financial impact to the practice.
- Complete and submit a field service report on a daily basis according to written procedures.
- Complete and submit a weekly expense report according to company policies and procedures.
- Maintain spare parts inventory and service tool calibration according to company guidelines.
- Interface with customers in a professional, pleasant, and calm demeanor.
- Maintain effective territory management and expense control.
- May assist in training and mentoring new hires.
- Develop strong relationships with key customers.
Requirements:
- Minimum of 5 years of previous field service experience or relevant experience in electronics, fine mechanics, or optics.
- BS in electronics, industrial mechanics, or related fields preferred.
- Theoretical understanding of basic electromechanical, electronic, and optical systems.
- Basic understanding of troubleshooting techniques and approaches.
- Must have very good verbal and written communication skills.
- Must have strong computer skills with the ability to obtain specific certifications as required.
- Must be self-directed, able to work independently with limited management oversight.
- Multiple project and time management skills are required.
- Experience with several Carl Zeiss Meditec product lines.
- Must have a thorough understanding of schematics and complex technical data.
- Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye.
- Bilingual French required.
- Required location Ottawa.
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