Engine Field Service Technician

1 month ago

Mississauga, Ontario, Canada Cummins Inc. Full time

Job Summary

We are seeking a skilled Field Service Technician to join our team at Cummins Inc. in Mississauga, Ontario. As a Field Service Technician, you will be responsible for providing exceptional customer service and ensuring prompt and efficient attention to customer needs.

Key Responsibilities

  • Engage customers in a courteous and professional manner.
  • Anticipate and ensure prompt and efficient attention to customer needs.
  • Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete less complex repairs.
  • Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identify additional service opportunities with customer.
  • Complete training in line with skill and business requirements.
  • Maintain service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Requirements

  • 310T/421A Red Seal Endorsement
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience
  • Nat Gas/EV Training and asset (TSSA Certified)
  • High Horsepower 19L and above will be given preference
  • Experience with Transit/Automotive, On-highway, Agricultural, Marine and Industrial

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

Cummins Inc. is committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Qualifications

Minimum salary: $62,400

Maximum salary: $93,600

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