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Customer Service Representative

2 months ago

Whistler, British Columbia, Canada Bartle & Gibson Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team at Bartle & Gibson.

As a Counter Sales Associate, you will be responsible for providing exceptional customer service, responding to inquiries, and processing orders in a fast-paced environment.

Key Responsibilities
  • Offering exceptional customer service at our counter and over the phone
  • Responding to inquiries and processing incoming calls and orders
  • Processing orders in the system
  • Sourcing materials for customers when currently not in stock
  • Consistent training and understanding of current products
  • Developing and maintaining positive customer relationships
  • Handling returns as required
  • Keeping counter and sales area clean
  • Merchandising and showcasing product
Requirements
  • Minimum grade 12 education required
  • Post-Secondary courses in Plumbing, Electrical or Heating are considered an asset
  • Knowledge of the Plumbing, Electrical and Heating industry or a background in plumbing products would be considered an asset
What We Offer
  • Company paid benefits
  • Employee and Family Assistance Program (EFAP)
  • Profit sharing
  • RRSP match
  • Paid sick days
  • Career growth
  • #GIVEBACK Program
  • Personal Milestone Recognition Program
  • Safety shoe reimbursement
  • Perkopolis Partnership
  • Employee Referral Bonus Program
  • Employee discounts on plumbing, electrical and heating products
About Us

Bartle & Gibson is an equal opportunity employer offering competitive wages and opportunity for advancement from within the organization.

We are committed to providing superior customer experiences and supplying the right solutions at the right time throughout Western Canada.