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Customer Service Representative

2 months ago


Minden Hills, Canada Tim Hortons Full time

About Tim Hortons

Tim Hortons is a leading Canadian quick-service restaurant chain with a rich history dating back to 1964. With over 4,000 locations across the country, we are proud to be a part of the Canadian fabric, serving our iconic Original Blend coffee, Double-Double coffees, and a wide range of delicious food and beverages.

Our Mission

At Tim Hortons, our mission is to provide exceptional guest experiences, driven by our passion for customer service and our commitment to quality. We strive to create a welcoming and inclusive environment for our guests, where they can enjoy their favorite food and beverages in a clean and comfortable setting.

Job Summary

We are seeking a highly motivated and customer-focused Team Member to join our team. As a Team Member, you will be responsible for providing exceptional guest service, preparing and serving food and beverages, and maintaining a clean and safe work environment.

Key Responsibilities

  • Guest Service
    • Provide exceptional guest service, ensuring that every guest leaves the restaurant feeling valued and satisfied.
    • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Food and Beverage Preparation
    • Prepare and serve food and beverages to guests, ensuring that every item meets our high standards of quality and presentation.
    • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Teamwork
    • Work collaboratively with other team members to achieve our goals and objectives.
    • Support and assist colleagues as needed, ensuring that we provide exceptional guest service at all times.

Requirements

  • Communication Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Teamwork
    • Ability to work collaboratively as part of a team, supporting and assisting colleagues as needed.
  • Reliability
    • Reliable and punctual, with a strong commitment to attendance and punctuality.
  • Flexibility
    • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

What We Offer

  • Competitive Pay
    • A competitive hourly rate, with opportunities for advancement and career growth.
  • Benefits
    • Access to health and dental benefits, as well as other employee perks and incentives.
  • Training and Development
    • Opportunities for training and development, to help you grow and succeed in your career.