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    Edmonton, Alberta, Canada Director File Full time $170,000 - $190,000

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Executive Director, Client Services and Business Development

2 months ago


Edmonton, Alberta, Canada Alberta Pensions Services Corporation (APS) Full time
About the Role

Alberta Pensions Services Corporation (APS) is seeking a collaborative leader to join our executive team as the Vice President, Pensions Services. This is a key leadership position that requires a strong vision, strategic thinking, and excellent leadership skills.

Key Responsibilities
  • Develop and execute strategic plans to achieve operational excellence and meet performance objectives.
  • Ensure compliance with industry regulations and standards.
  • Lead business development efforts to drive growth and revenue.
  • Oversee the quality and accuracy of pension administration services.
  • Partner with the CEO and executive team to set financial and strategic goals.
  • Manage key projects and initiatives to drive business results.
Client Service Excellence

The successful candidate will be responsible for overseeing and directing the Employer Services, Member Services Centre, Client Operations, Pensions Policy, and Actuarial departments. This includes ensuring service level standards and business operations exceed established metrics and targets.

Actuarial Services and Policy

The Vice President, Pensions Services will manage the collection and preparation of information to address the administrative impacts, costs, and timing of potential plan rule changes. This includes collaborating with APS staff, Alberta Treasury Board and Finance, and pension plan staff to document proposed plan rule changes.

Requirements
  • Master's Degree with 5-10 years of experience in senior leadership roles, leading large teams in complex operational and business environments.
  • Bachelor's Degree and a minimum of 10-15 years in senior leadership roles, leading large teams in complex operational and business environments.
  • Strong background in client operations, optimizing processes, enhancing efficiency, and ensuring high standards of quality and service.
  • Advanced knowledge and understanding of the pension industry and competitive climate.
About APS

APS is a dynamic and innovative organization that values diversity, respect, and accountability. We take pride in delivering high-quality services to our clients and stakeholders. If you are a motivated and experienced leader who is passionate about making a difference, we encourage you to apply for this exciting opportunity.