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Senior Client Experience Specialist

3 months ago

Mississauga, Ontario, Canada Scotiabank Full time
Position: Senior Client Experience Specialist

Requisition ID: 203366

Overview of the Role

As a Senior Client Experience Specialist, you will embody the essence of our branches, acting as the primary point of contact for our valued customers. At Scotiabank, we prioritize our clients' needs and strive to assist them in achieving their financial aspirations.

  • Serve as a lobby leader, ensuring customers receive appropriate guidance and assistance.
  • Contribute to branch objectives by identifying and fulfilling straightforward sales opportunities, such as opening everyday accounts and processing GICs.
  • Act as a technology advocate, introducing clients to our mobile banking solutions and aiding them in managing their banking requirements effectively.

Is this position a fit for you? In this role, you will:

  • Establish strong relationships with clients and deliver exceptional service.
  • Identify and address customer needs.
  • Simplify complex concepts for better understanding.
  • Excel in a performance-driven environment while fostering a collaborative team atmosphere.
  • Exhibit a strong desire to learn and a commitment to success.

Do you possess the skills necessary for success in this role? We would be excited to collaborate with you if you:

  • Are committed to providing assistance in a professional, friendly, and efficient manner.
  • Can work a flexible schedule.
  • Have experience in simple sales, proactive marketing, and delivering financial guidance.
  • Possess strong technical skills and can promote digital banking options.
  • Have prior experience in the banking sector, which is a significant advantage.

What can you expect in return?

  • The chance to be part of an innovative organization surrounded by a collaborative team of forward-thinkers.
  • A fulfilling career path with various opportunities for professional growth.
  • A commitment to making a positive impact in our communities for both you and our clients.
  • Recognition and rewards for high performance, supported by leadership through meaningful development discussions.
  • A competitive salary and benefits package.