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Future Talent Acquisition

3 months ago

Moncton, New Brunswick, Canada Medavie Blue Cross Full time

Future Talent Network

For over 75 years, Medavie Blue Cross has been a prominent health and wellness partner for individuals, organizations, and governments across Canada. As a not-for-profit entity, we take pride in contributing to the communities where we operate and ensuring our employees flourish within our award-winning, collaborative culture. We are recognized as one of Canada's Most Admired Corporate Cultures and have earned the designation of a Caring Company, highlighting our commitment to community investment and social responsibility.

Our team of 2,100 professionals spans six provinces, excelling by embodying our shared values of compassion, accountability, responsibility, innovation, and community focus. We are dedicated to promoting the health and wellness of our employees and their families, along with fostering personal and professional growth through various programs and support at all levels of our organization.

Job Overview: Customer Service Representative Department: Private Contact Centre Employment Type: Permanent Full Time Location: Remote or Onsite options available Compensation: Competitive Salary

Our Commitment to You

As a certified Top 100 Employer in Canada, Medavie Blue Cross offers a career that provides meaningful and rewarding work in a purpose-driven, inclusive environment. Our team thrives through our shared values: compassion, responsibility, adaptability, innovation, and community spirit. As a non-profit organization, we are proud to give back to the communities we serve. At Medavie Blue Cross, we cultivate a culture of openness, understanding, and belonging where everyone can bring their authentic selves to work.

Building Our Future Talent Network:

We are continuously searching for exceptional talent like you—individuals with determination, passion, and curiosity who are eager to be the first point of contact for our organization. We are hiring regularly and are looking to establish a network of Customer Service Representatives who are flexible regarding their start dates. If you are a critical thinker who enjoys delivering outstanding customer experiences and is ready to embark on a career within an award-winning company culture, we would love to connect.

Role Responsibilities:

In this position, you will provide support and service to our members, allowing you to effectively problem-solve and contribute positively to a team environment. Your goal is to ensure that each inquiry is met with the highest level of customer service possible. This is not your typical contact center experience; we boast some of the highest employee satisfaction scores in the industry.

We Offer:

  • Comprehensive health and dental benefits fully covered by the employer
  • Monday to Friday shifts with no overnight or weekend work
  • Extensive virtual training program to prepare you for success
  • Opportunities for career advancement and professional development
  • Focus on work-life balance with wellness benefits and health resources
  • Short-Term Incentive Program recognizing your contributions

Qualifications for Success:

  • A genuine passion for helping others
  • Strong communication skills, both written and verbal
  • A proactive attitude and willingness to embrace new challenges
  • Minimum Grade 12 Diploma with post-secondary education or equivalent customer service experience
  • Ability to concentrate and maintain attention to detail while using a computer
  • Experience in a contact center environment is an asset
  • Technical proficiency with the ability to multitask across various software applications
  • Problem-solving skills to address diverse customer needs
  • Capability to work independently in a virtual setting

Language Requirement: Fluency in both English and French, written and verbal, is essential for providing services to our customers and communicating with internal stakeholders.

Home Office Requirements:

  • A private workspace with a locked door and secure environment
  • A quiet, distraction-free work area during scheduled hours
  • Ensuring your workspace is secure when not in use

Equal Opportunity Employer:

Medavie Blue Cross is committed to fostering a culture of diversity, equity, and inclusion (DEI) where everyone can achieve their full potential. Accessibility is a priority, and we provide accommodations throughout the recruitment process for applicants with disabilities. If selected for participation in the recruitment process, please inform our Human Resources team of any required accommodations.

We appreciate the interest of all candidates; however, only those selected for interviews will be contacted.