Operations Customer Service Representative
1 month ago
Transformative Opportunities Ahead
At Intelcom - Dragonfly, we're on a mission to revolutionize the last-mile delivery experience. As an Operations Customer Service Representative, you'll play a pivotal role in shaping our customer-centric approach.
Key Responsibilities:
- Deliver exceptional customer service, ensuring seamless interactions with our customers and drivers.
- Work collaboratively with our teams to resolve issues efficiently and effectively.
- Manage packages with precision, ensuring timely delivery and handling returns with care.
- Utilize your technical skills to navigate our systems, producing accurate reports and data entry.
- Stay calm under pressure, adapting to diverse situations with poise and professionalism.
About Intelcom - Dragonfly
We're a leading last-mile carrier in the e-commerce sector, with a strong presence across Canada and a network of independent contractors. Our goal is to stay ahead of the curve, innovating services and delivery methods while integrating customer experience and logistics technologies.
Join Our Culture of Excellence
We value diversity and are committed to building a culture where everyone feels valued. With over 60 delivery centers across Canada, we're always looking for talented individuals to join our teams. If you're passionate about delivering exceptional customer experiences, let's connect and explore how you can contribute to our success.
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