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Food Service Team Lead

2 months ago

Ottawa, Ontario, Canada Second Cup Cafe Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Second Cup Cafe. As a key member of our management team, you will be responsible for overseeing the daily operations of our cafe, ensuring that our customers receive exceptional service and that our food and beverage offerings meet the highest standards of quality.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Operations Management
    • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory levels.
    • Ensure that food and service meet quality control standards, maintaining a clean and safe environment for customers and staff.
    • Address customer complaints or concerns in a professional and courteous manner, resolving issues promptly and efficiently.
  • Administrative Tasks
    • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business decision-making.
    • Supervise and check the assembly of trays and delivery of food trolleys, ensuring that all orders are fulfilled accurately and on time.
Requirements
  • Education and Experience
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
    • 1 to less than 7 months of experience in a similar role, or equivalent experience.
  • Certifications and Licenses
    • Safe Food Handling certificate.
  • Personal Qualities
    • Excellent interpersonal skills, with the ability to build strong relationships with staff and customers.
    • Excellent oral communication skills, with the ability to effectively communicate with staff, customers, and management.
    • Flexibility and adaptability, with the ability to work in a fast-paced environment.
    • Dependability and reliability, with a strong commitment to meeting deadlines and achieving goals.
Working Conditions
  • Work setting: Coffee shop.
  • Supervision: 1 to 2 people.
  • Work language: English.
  • Hours: 35 hours per week.