Technical Support Analyst

2 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

POSITION OVERVIEW:

The Global Banking Technology & Operations (GBTO) division in Canada is dedicated to providing essential services to the investment and corporate banking sectors, facilitating their transformation journey. GBTO stands out in the industry through its rapid agile transformation, fostering a culture centered around technology and data, expediting decision-making processes, and employing a robust industrial approach by utilizing diverse teams aligned with various sub-business units.

This role is pivotal and dynamic, as you will deliver both technical and functional support for applications utilized by trading and risk analysts in New York. Strong communication skills, interpersonal abilities, and familiarity with ITIL best practices are crucial, as you will be tasked with the support and maintenance of our applications.

TECHNICAL ENVIRONMENT:

UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS

DAILY RESPONSIBILITIES:

As a member of an IT feature team (Development and Support) positioned at the forefront of a trading desk, you will collaborate closely with the Development team to ensure optimal service delivery to our traders, while proactively addressing or resolving significant production incidents. Your day will commence with a morning assessment to confirm the stability of Production prior to market opening.

Throughout the day, you will manage the user ticket backlog using Unity and may receive direct inquiries from users regarding live production incidents, where your analytical skills will be essential for troubleshooting applications.

Prepare to acquire key Production Support practices and gain financial insights from seasoned professionals.

In the evening, you will conduct a final check to ensure Production remains stable before the Asian markets commence.

WHAT SETS SOCIÉTÉ GÉNÉRALE APART:

Beyond your daily tasks, you will have the chance to elevate your technological expertise by dedicating time to automation initiatives involving Elasticsearch/Kibana, scripting, bots, Autosys, and more.

REQUIRED SKILLS AND QUALIFICATIONS:

Essential:

  • A minimum of 3 years of experience in an application support analyst role.
  • A Bachelor’s degree in computer science, engineering, or equivalent professional experience.
  • A proven history of implementing continuous improvements and automation solutions.

COMPETENCIES:

  • Our experience shows that a solid understanding of the technology behind our products enhances the quality of support provided.
  • Therefore, we expect our team members to possess a foundational coding ability.
  • To qualify, candidates must be able to write SQL queries and successfully complete a basic coding assessment in their preferred technology.

LANGUAGE REQUIREMENTS: Proficiency in both French and English is necessary.

Effective communication in English, both spoken and written, is essential for collaboration with colleagues and partners in the United States.

Due to regulatory requirements, candidates will undergo enhanced background screening, including fingerprint collection by a designated third-party vendor.

EMPLOYEE BENEFITS:

We offer a competitive compensation and benefits package, which includes:

  • A minimum of 20 vacation days plus 4 personal days
    • Supportive policies for maternity, paternity, parental, and adoption leave.
    • Health spending accounts ($2,000/year) and personal spending accounts ($1,000/year) with a wide range of eligible reimbursement categories (health, training, electronics, etc.).
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program for you and your immediate family.
  • Access to various Employee Resource Groups (ERG) such as Pride and Allies, American Women Network, Black Leadership Network, One Planet, etc.
  • A culture that promotes continuous development, encouraging participation in various training programs (online training and coaching platforms such as Coursera, GoFluent, Pluralsight, First Finance, and others).

CULTURE:
At Société Générale, we embody our four core values: commitment, responsibility, team spirit, and innovation. We are dedicated to acting ethically and with courage, focusing our efforts on collective success while fostering an environment that encourages experimentation and the proposal of new ideas to better serve client needs and anticipate market changes.

DIVERSITY & INCLUSION:
Our mission is to recruit, develop, advance, and retain a diverse workforce that enhances our competitive edge and delivers innovative solutions to our clients.

HYBRID WORK ARRANGEMENT:
Société Générale provides a hybrid work model that allows employees the flexibility to work remotely and on-site, promoting collaboration and interaction with colleagues while adhering to all standard protocols.

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