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Customer Experience Ambassador
2 months ago
Job Title
Job Summary
As a valued member of the Cushman & Wakefield team, we are seeking a highly motivated and customer-focused Ambassador to join our team. The Ambassador will play a key role in enhancing the guest experience by providing exceptional service and support to our customers, tenants, and operations team.Main Responsibilities
- Provide assistance throughout the shopping centre as required to customers, tenants, and our operations team to ensure an enjoyable shopping experience.
- Tour the shopping centre with the purpose of actively looking to assist shoppers wherever possible, and to observe and report operational issues to key stakeholders.
- Provide premium customer service by providing information, directions, support, and services to the shopping and travelling public.
- Act as a liaison with retailers and office tower tenants through regular visits and communication.
Key Qualifications
- Minimum grade 12 Diploma or equivalent.
- Excellent customer service skills with a drive to go above and beyond.
- Strong communication skills, multilingual skills a plus.
- Ability to work in a fast-paced environment, with multiple hours spent standing or walking.
- Must be enthusiastic and outgoing while maintaining a high level of professionalism.
- Must be friendly, approachable, proactive, and solution-focused.
- Open availability to work evenings, weekends, and holidays, as required.
