Assistant Manager

4 weeks ago

Weyburn, Saskatchewan, Canada Mark's Full time

About the Role

This is a leadership position at Mark's, where you will be responsible for providing exceptional customer service and leading a team to deliver outstanding results.

Key Responsibilities

  • Lead a team of customer service representatives and provide coaching and feedback to ensure delivery of service model standards.
  • Manage the B2B Mark's Commercial Business function, including order entry and management, and coach the team to ensure accurate and timely ordering and delivery.
  • Provide an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

  • Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
  • Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
  • Assist in preparation and execution of annual inventories.
  • Follow and ensure compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
  • Assume responsibility for all operations of the store in the absence of the Store Manager.

Training

  • Provide leadership to the team and consistently coach and follow up to ensure delivery of service model standards.
  • Create and communicate execution of Daily Game Plan for operations activities.
  • Communicate in a clear and concise manner to the team, leading effective Shift Starter meetings/coaching sessions.
  • Follow up with the team to complete required training within timeframes.

Leadership

  • Act as a brand ambassador by promoting brands and culture.
  • Continually motivate the team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark's performance management expectations, including progressive discipline where necessary.
  • Follow the disciplinary process consistently and impartially.
  • Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

Requirements

  • Proven ability to coach, mentor, and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Proven ability to build and manage a daily, weekly plan for the department and store.
  • Exceptional communication skills and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

What We Offer

At Mark's, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded. Beyond a competitive base salary, you'll enjoy company benefits, bonuses, or any additional compensation.

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