Software Specialist

2 months ago

Toronto, Ontario, Canada Central 1 Full time

About the Role:

Central 1 is seeking a highly skilled Software Specialist to join our team. As a Software Specialist, you will be responsible for designing, implementing, managing, and configuring software applications to meet the needs of our users. You will work with both technical and business users across various teams to ensure the smooth operation of our applications.

Key Responsibilities:

  • Monitor, coordinate, and report on all events affecting the applications.
  • Proactively maintain, patch, modify, implement, and support a variety of applications on various platforms.
  • Troubleshoot and resolve all software incidents and system disruptions.
  • Ensure all incidents are triaged, responded to, and resolved in accordance with established standards and agreements.
  • Continuously improve system performance, management, and monitoring based on incidents and system disruptions.
  • Design, modify, customize, implement, and troubleshoot existing software, performing complex programming functions.
  • Proactively manage and address various support tickets in the team support queue.
  • Maintain and own architectural documentation pertaining to the platform.
  • Research and analyze problem tickets, make changes as needed, implement changes, and follow up to ensure problems are resolved.
  • Analyze change requests and prepare quotes, outlining costs and estimated completion timelines.
  • Coordinate change requests requiring re-configuration or development, liaising with technical and business teams to ensure they are completed within the timelines.
  • Maintain a high level of quality and attention to detail, ensuring all changes are implemented into production and do not generate any foreseeable incidents.
  • Assume regular duties and troubleshooting duties of other department members in their absence.
  • Maintain current knowledge of Central 1's family of products, application functionality, and the high-level architecture of Central 1's hosting environment.
  • Perform other duties as required to deliver exceptional service and to support Central 1's business goals.
  • Participate in 24x7 on-call responsibilities.

Requirements:

  • A university degree in computer science (or equivalent) and 5+ years of relevant work experience in a large-scale IT environment.
  • Advanced knowledge and understanding of IT operations and processes, of applicable software deployments, operating systems, web applications, and scripting languages.
  • Expert knowledge in best practices related to software & infrastructure configuration and maintenance, system administration, and documentation.
  • Well-developed analytical, problem-solving, organizational, and time management skills are needed to succeed in this role.
  • Strong technical analysis and problem-solving skills.
  • Excellent communication skills as you will be working with cross-functional teams from business, technical, and development.
  • Ability to work under pressure to meet deadlines, project timelines, and SLA/OLA.

Technical Knowledge:

  • Advanced knowledge of Windows Operating Systems.
  • Advanced knowledge of Linux/Unix.
  • Advanced knowledge of operating and supporting Web-Based Applications.
  • Advanced knowledge of Java Application Servers (Apache Tomcat, JBoss, Jetty).
  • Knowledgeable in server and application monitoring (familiarity with tools like Zenoss, Dynatrace, Splunk, and JMX is a plus).
  • Advanced knowledge of network concepts like DNS and firewall configuration.
  • Very strong scripting skills with tools such as PowerShell, bash, Perl, and Python.
  • Strong understanding of Linux commands like awk, sed, grep, tail, cut, seq, etc. for debugging purposes.
  • Familiarity using SQL is required.
  • Good understanding of Problem, Incident, and Change Management (ITIL Certification preferred).
  • Familiarity with shared volumes and mounting drives in Linux and Windows.
  • Familiarity with software development lifecycles and secure software management practices.
  • Experience with cloud technologies (Azure, AWS) is an asset.

Nice to Have:

  • Chef, Rundeck, Jenkins.
  • Docker and Kubernetes.
  • Zerto.
  • Bitbucket, JIRA, Confluence.
  • F5 and Nginx.
  • ServiceNow.
  • Financial system knowledge.

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