Service Advisor

4 weeks ago


Vaughan, Ontario, Canada Zanchin Automotive Group Full time
About the Opportunity

We are seeking an experienced and enthusiastic Service Advisor to join our team at Lexus of Vaughan, part of Zanchin Automotive Group. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities
  • Sell recommended and required vehicle repair/maintenance
  • Serve as the liaison between the customer and automotive service technician
  • Explain the nature of vehicle maintenance and costs
  • Advise customers on how to look after their vehicle and stress the importance of maintenance
  • Schedule appointments and contact customers with vehicle repair status updates/follow-ups
  • Accurately prepare repair orders and invoices
Requirements
  • 3 to 5 years proven experience as a Service Advisor or Sales/Customer Service Representative; preferably within an OEM environment
  • Secondary School diploma, or equivalent experience
  • Experience within a Toyota/Lexus dealership is an asset
  • Proficiency working with ERP systems (e.g. CDK/Reynolds)
  • Proficiency working with Customer Relationship Management Systems
  • Ability to sell vehicle maintenance
  • Ability to adapt to a changing environment and meet deadlines
  • Strong ability to communicate professionally (verbally and written)
  • Strong attention to detail; organized and strategic
  • Ability to maintain confidentiality and professionalism
  • Ability to work independently and with minimal supervision
  • Self-motivated and driven with a passion for excellence in execution
  • Desire to work in a high-energy, fast-paced environment
  • Proven commitment to quality of work
About Zanchin Automotive Group

We are a leader in the industry driven by 50 years of people-centric business modeling. Our company culture values transparency, communication, and engagement, and we offer a competitive pay and bonus plan, as well as many employment perquisites. If you are a motivated and enthusiastic individual looking for a challenging and rewarding career opportunity, we encourage you to apply.


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