Service Advisor

4 weeks ago

Vaughan, Ontario, Canada Zanchin Automotive Group Full time
About the Opportunity

As a key member of our team, the Service Advisor will play a vital role in providing exceptional customer service and ensuring the smooth operation of our service department.

The ideal candidate will have a strong background in sales and customer handling, with a proven track record of success in a similar role. They will be responsible for communicating with customers, explaining the nature of vehicle maintenance and costs, and advising on how to look after their vehicle.

The Service Advisor will also be responsible for scheduling appointments, preparing repair orders and invoices, and maintaining accurate records.

Key Responsibilities
  • Sell recommended and required vehicle repair/maintenance
  • Serve as the liaison between the customer and automotive service technician
  • Explain nature of vehicle maintenance and costs
  • Advise customers on how to look after the vehicle and stress the importance of maintenance
  • Schedule appointments; contact customers with vehicle repair status updates/follow-ups
  • Accurately prepare repair orders and invoices
Requirements
  • 1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
  • Secondary School diploma, or equivalent experience
  • Proficiency working with ERP systems (ie. CDK/Reynolds)
  • Proficiency working with Customer Relationship Management Systems
  • Ability to sell vehicle maintenance
  • Ability to adapt to a changing environment and meet deadlines
  • Strong ability to communicate professionally (verbally and written)
  • Strong attention to detail; organized and strategic
  • Ability to maintain confidentiality and professionalism
  • Ability to work independently and with minimal supervision
  • Self-motivated and driven with a passion for excellence in execution
  • A desire to work in a high energy, fast-paced environment
  • A proven commitment to quality of work
About Zanchin Automotive Group

We are a leader in the industry driven by 50 years of people-centric business modeling. Our company culture is built on transparency, communication, and engagement, and we welcome and support individual ideas and strategies.

We offer a competitive pay and bonus plan, as well as many employment perquisites. Our team is dynamic and forward-thinking, and we are committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported.

Apply now to join our team and embark on an exciting career and journey with Zanchin Automotive Group.

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