Patient Care Facilitator
1 month ago
Care Coordinator – Lifemark Health Group
The Care Coordinator plays a crucial role in establishing a solid connection between the clinic and its clientele, which includes patients, healthcare professionals, funding bodies, and referral partners. This is accomplished by delivering effective administrative assistance and orchestrating clinic operations with a warm, engaging, and professional demeanor towards all patients, team members, and external stakeholders.
The Care Coordinator oversees all facets of patient onboarding, data management, telephone communications, outbound outreach, as well as billing and payment processing.
Key Responsibilities- Respond to incoming calls, welcome patients and visitors upon their arrival, and deliver outstanding customer service for any inquiries or issues
- Facilitate a thorough and precise collection of information during the patient's initial visit to the clinic and throughout their care journey
- Assist patients in completing necessary documentation at the clinic to minimize errors and ensure accurate information
- Manage the scheduling of patient appointments and maintain comprehensive medical records
- Collect payments at the time of service
- Monitor coverage for all funding sources to confirm approvals
- Execute data entry and billing tasks
- Coordinate the handling of courier packages (incoming and outgoing) and manage incoming and outgoing communications via email, mail, and faxes
- Provide administrative support to the Care Coordinator Manager and Clinic Director
- High School Diploma, G.E.D. or equivalent
- Exceptional customer service abilities and telephone communication skills
- Strong organizational capabilities with the ability to prioritize and manage multiple tasks
- Excellent verbal and written communication skills along with interpersonal abilities
- Proficient computer skills and data entry capabilities
- Adaptable and flexible in response to change
- Experience in a Physiotherapy clinic is an advantage
Lifemark is committed to inclusivity and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Explore this opportunity for more information
Seniority LevelEntry level
Employment TypeFull-time
Job FunctionOther
IndustriesWellness and Fitness Services
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