Current jobs related to Guest Relations Manager - Niagara Falls, Ontario - Gecko Hospitality

  • Guest Service Manager

    3 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Job Title: Guest Service ManagerWe are seeking a dedicated and experienced Guest Service Manager to oversee our guest services department. This role is crucial in ensuring that our guests receive the highest level of service from the moment they arrive until their departure.Key Responsibilities:Oversee all aspects of guest services to ensure a smooth,...

  • Guest Service Manager

    3 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Guest Service ManagerAt Gecko Hospitality, we are seeking a highly skilled Guest Service Manager to oversee our guest services department. This role is crucial in ensuring that our guests receive the highest level of service from the moment they arrive until their departure.Key Responsibilities:Manage all aspects of guest services to ensure a smooth,...

  • Guest Service Manager

    3 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Guest Service ManagerWe are seeking a dedicated and experienced Guest Service Manager to oversee our guest services department at Gecko Hospitality. This role is crucial in ensuring that our guests receive the highest level of service from the moment they arrive until their departure.Key Responsibilities:Oversee all aspects of guest services to ensure a...

  • Guest Service Manager

    2 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    About Us:We are a renowned family entertainment and resort destination committed to providing exceptional guest experiences. Our facility offers a wide range of activities and amenities designed to cater to guests of all ages, ensuring that every visit is memorable.Role Overview:We are seeking a dedicated and experienced Hospitality Operations Director to...

  • Guest Service Director

    4 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Guest Service ManagerAt Gecko Hospitality, we are seeking a seasoned Guest Service Manager to lead our guest services department. This role is critical in ensuring that our guests receive exceptional service from the moment they arrive until their departure.Key Responsibilities:Guest Services Oversight: Manage all aspects of guest services to ensure a...

  • Guest Service Director

    4 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Guest Service ManagerAt Gecko Hospitality, we are seeking a seasoned Guest Service Manager to lead our guest services department. This role is critical in ensuring that our guests receive exceptional service from the moment they arrive until their departure.Key Responsibilities:Guest Services Oversight: Manage all aspects of guest services to ensure a...

  • Guest Service Manager

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key Responsibilities:Coordinate activities with other work units or...

  • Guest Service Director

    4 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    About UsWe are a leading family entertainment and resort destination dedicated to delivering exceptional guest experiences. Our facility offers a diverse range of activities and amenities designed to cater to guests of all ages, ensuring every visit is memorable.Role OverviewWe are seeking a seasoned and experienced Guest Service Manager to oversee our guest...

  • Guest Service Director

    4 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    About UsWe are a leading family entertainment and resort destination dedicated to delivering exceptional guest experiences. Our facility offers a diverse range of activities and amenities designed to cater to guests of all ages, ensuring every visit is memorable.Role OverviewWe are seeking a seasoned and experienced Guest Service Manager to oversee our guest...

  • Guest Service Director

    4 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    {"title": "Guest Service Manager", "description": "About UsWe are a leading family entertainment and resort destination dedicated to delivering exceptional guest experiences. Our resort offers a wide range of activities and amenities designed to cater to guests of all ages, ensuring that every visit is memorable.Role OverviewWe are seeking a dedicated and...

  • Guest Service Director

    4 days ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Guest Service ManagerGecko Hospitality seeks a seasoned Guest Service Manager to oversee our resort's guest services department. This role is crucial in ensuring our guests receive exceptional service from arrival to departure.Key ResponsibilitiesGuest Services Management: Manage all aspects of guest services to ensure a seamless experience for all guests....

  • Guest Service Manager

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc.Job Summary:The Guest Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties...

  • Guest Service Manager

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc.Job Summary:The Guest Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties...

  • Guest Service Manager

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc.Job Summary:The Guest Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties...

  • Guest Service Supervisor

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front desk staff.Key Responsibilities:Leadership:...

  • Guest Service Supervisor

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front desk staff.Key Responsibilities:Leadership:...

  • Guest Service Supervisor

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.Key Responsibilities:Leadership and Supervision: Supervise and...

  • Guest Service Supervisor

    4 weeks ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.Key Responsibilities:Leadership and Supervision: Supervise and...

  • Guest Service Supervisor

    1 month ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc.Job Summary:The Guest Service Supervisor will be responsible for overseeing the daily operations of our guest services team, ensuring that all guests receive exceptional service and support. This...

  • Guest Service Supervisor

    1 month ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

    Job Title: Guest Service SupervisorWe are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc.Job Summary:The Guest Service Supervisor will be responsible for overseeing the daily operations of our guest services team, ensuring that all guests receive exceptional service and support. This...

Guest Relations Manager

3 months ago

Niagara Falls, Ontario, Canada Gecko Hospitality Full time
Guest Services Manager - Leading Family Entertainment and Resort Destination
About Us:
We are a distinguished family entertainment and resort destination dedicated to delivering outstanding guest experiences. Our facility features a diverse array of activities and amenities tailored to guests of all ages, ensuring that every visit is unforgettable.
Role Overview:
We are in search of a committed and seasoned Guest Services Manager to lead our guest services division. This position is vital in guaranteeing that our guests receive the utmost level of service from their arrival to their departure. The ideal candidate will possess a robust background in hospitality management, exceptional leadership abilities, and a sincere enthusiasm for guest satisfaction.
Key Responsibilities:
  • Management of Guest Services: Oversee all facets of guest services to ensure a seamless, efficient, and inviting experience for all visitors. Address and resolve any guest issues promptly and effectively.
  • Front Desk Supervision: Manage front desk operations, including check-in and check-out processes, reservations, and guest inquiries. Ensure that front desk personnel are well-trained and deliver exceptional service.
  • Team Leadership: Inspire, mentor, and motivate a team of guest service professionals. Conduct regular training sessions, performance assessments, and career development opportunities to uphold a high standard of service.
  • Enhancing Guest Satisfaction: Monitor guest feedback through various channels and implement strategies to elevate overall guest satisfaction. Cultivate a welcoming and hospitable atmosphere for both guests and staff.
  • Interdepartmental Coordination: Collaborate closely with other departments such as Housekeeping, Maintenance, and Food & Beverage to ensure seamless service delivery and address any operational challenges.
  • Administrative Responsibilities: Manage budgets, prepare reports, and oversee scheduling and staffing to ensure optimal departmental performance.
Qualifications:
  • Experience: Minimum of 5 years in guest services or hospitality management, ideally in a high-volume resort or hotel setting.
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Professional certifications in hospitality management are a plus.
  • Communication Skills: Excellent verbal and written communication skills. Ability to interact professionally with guests, staff, and senior management.
  • Leadership Skills: Proven leadership abilities with the capacity to inspire and manage a diverse team. Strong problem-solving and decision-making skills.
  • Passion for Hospitality: A genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional guest experiences.
Why Join Us?
We provide a vibrant, inclusive, and dynamic work environment where you will have the chance to make a significant impact on our guests' experiences. As a Guest Services Manager, you will play a pivotal role in maintaining our reputation for excellence and ensuring that every guest departs with lasting positive memories.