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Food Service Supervisor

2 months ago

Peterborough, Ontario, Canada Firehouse Subs Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Firehouse Subs. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards of quality.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, ensuring that they are working efficiently and effectively to meet customer needs.
    • Train staff in job duties, sanitation, and safety procedures to ensure that they are equipped to provide excellent service.
  • Food Quality and Safety
    • Ensure that food and service meet quality control standards, maintaining a clean and safe environment for customers and staff.
    • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner, ensuring that their needs are met and that they leave the restaurant satisfied.
  • Administrative Tasks
    • Prepare budget and cost estimates, ensuring that the restaurant operates within budget.
    • Maintain records of stock, repairs, sales, and wastage, providing valuable insights for future planning.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 7 months to less than 1 year of experience in a food service environment, or equivalent experience.
  • Skills and Abilities
    • Excellent leadership and communication skills, with the ability to motivate and train staff.
    • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
    • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
Work Conditions and Physical Capabilities
  • Work Environment
    • Fast-paced environment with a high level of energy and activity.
  • Physical Demands
    • Combination of sitting, standing, and walking, with frequent bending, crouching, and kneeling.
Personal Suitability
  • Client Focus
    • Ability to prioritize customer needs and provide exceptional service.
  • Efficient Interpersonal Skills
    • Ability to work effectively with staff, customers, and other stakeholders.
  • Excellent Oral Communication
    • Ability to communicate clearly and effectively, both verbally and in writing.
Support for Newcomers and Refugees
  • Assistance with Settlement Needs
    • Assist with immediate settlement needs of newcomers and/or refugees, including housing, transportation, storage, childcare, and winter clothing.
  • Recruitment and Support
    • Recruit newcomers and/or refugees who were displaced by a conflict or natural disaster.
    • Support newcomers and/or refugees with foreign credential recognition.