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Operations Manager
2 months ago
About the Role
The Brick is seeking a highly motivated and customer-focused Operations Supervisor to join our management team. As a key member of our team, you will be responsible for maintaining excellence in store merchandising, detail, and customer service.
Key Responsibilities
- Recruit, hire, and develop staff through coaching, goal setting, and conducting performance appraisals
- Handle escalated customer service issues and offer solutions
- Ensure 100% customer satisfaction
- Lead by example, promoting teamwork within all departments
- Maintain store inventory levels and inventory accuracy
- Control and reporting of Accounts Receivable and Accounts Payable
Requirements
- High school diploma or equivalent; post-secondary education an asset
- 2 or more years of customer service or sales experience
- Previous retail Supervisory or Senior Associate experience an asset
- Proven track record in customer service, operations, and merchandising
- Excellent verbal and written communication skills
- Highly developed problem-solving skills
- Good time management skills and work ethic
Why The Brick?
- A flexible and comprehensive benefits package, including Health, Dental, and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
