Senior Manager Employee Voice Expert

1 month ago

Montreal, Quebec, Canada National Bank Full time
About the Role

We are seeking a Senior Manager Employee Voice to join our team at National Bank. As a leader in the Employee Voice practice, you will be responsible for providing a clear understanding of our employees' experience and evolution in a changing world of work.

You will design and implement an employee voice strategy aimed at collecting and analyzing data related to engagement, satisfaction, well-being, and development of all our teams. Your leadership and skills in psychometrics and workplace behavior analysis will be essential in driving this strategy forward.

Key Responsibilities
  • Manage a team of senior employee voice experts who oversee the planning, execution, and analysis of research initiatives using surveys and other methodologies.
  • Collaborate with business sectors and centres of expertise to understand business objectives and provide strategic advice on research design and methodology.
  • Work with external vendors to ensure the execution of the preferred strategy.
  • Design measurement tools adapted to business objectives and target audiences, such as satisfaction surveys, climate surveys, or others, and administer them in accordance with ethical and deontological standards.
  • Write concise and clear reports presenting key findings, trends, variances, and correlations, in collaboration with data scientists, process, and analyze the data collected using appropriate statistical software.
  • Formulate concrete recommendations relevant to the realities of the various business sectors to improve the employee experience and organizational performance.
  • Monitor the implementation of improvement actions and evaluate their impact, ensuring the reliability, validity, and relevance of the measurement tools used and developing them as needed.
  • Carry out a scientific and technological watch on best practices to support all HR practices through your expertise in psychometrics.
About the Team

You will be part of a team of about twenty employee analytics specialists and report to the Senior Director of Analytics Strategy, Voice, and Employee Data. You will regularly collaborate with partners and suppliers to contribute to the improvement of various HR practices, the quality of life at work, and the performance of our organization.

Our team stands out for innovation in employee analytics and influencing decisions that drive our employee experience.

Requirements
  • Master's or PhD degree in occupational psychology, psychometrics, statistics, or a related field.
  • Minimum 5 years of experience in a position related to applied research in the field of organizational behavior.
  • Management experience.
  • Mastery of quantitative and qualitative methods for collecting and analyzing behavioral and perceptual data.
  • Proficiency in statistical software (SPSS, R, desirable) and office tools (Excel, PowerPoint, etc.).
  • Ability to work in partnership and guide teams in the analysis work to generate concrete and relevant findings.
  • Excellent writing, synthesis, and communication skills.
  • Analytical skills, rigor, and synthesis.
  • Listening, pedagogy, and customer service.
  • Curiosity, creativity, and sense of innovation.
About Us

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.

We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible, and we welcome all candidates who can bring their skills and experience to our team.

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