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Sales Associate
2 months ago
We are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth in our luxury retail environment.
Key Responsibilities- Customer Service
- Provide personalized service to customers, ensuring a seamless and enjoyable shopping experience.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Build strong relationships with customers, understanding their needs and preferences.
- Sales and Merchandising
- Meet or exceed sales targets, driving revenue growth and contributing to the success of the store.
- Stay up-to-date on product knowledge, including current collections and fashion trends.
- Merchandise the sales floor, ensuring a visually appealing and engaging shopping environment.
- Operations and Administration
- Process transactions accurately and efficiently, maintaining a high level of cash handling and customer service skills.
- Maintain a clean and organized store environment, adhering to Tapestry's visual merchandising standards.
- Participate in visual merchandising and inventory management tasks, as needed.
- Experience
- 1-3 years of previous selling experience in a luxury retail service environment, preferred.
- Education
- High school diploma or equivalent; college degree preferred.
- Technical Skills
- Knowledge of cash registers systems, basic computer skills, including the ability to use iPad/laptop, Mobile POS, and Internet.
- Physical Demands
- Ability to communicate effectively with customers and team members.
- Mobility to maneuver the sales floor and stock room to provide and support customer service.
- Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.
- Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
- Schedule
- Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.