Customer Service Representative

2 weeks ago


Ottawa, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and promoting our client-focused culture.

Key Responsibilities
  • Client Service Delivery: Assist clients with inquiries, resolve issues, and provide personalized solutions to meet their needs.
  • Problem-Solving: Use discretion and problem-solving skills to own the client experience and provide memorable service.
  • Culture Promotion: Promote our client-focused culture by providing exceptional customer service and being an active member of our team.
Requirements
  • Language Skills: Fluency in English and one of the following languages: Cantonese or Mandarin.
  • Knowledge and Experience: Broad knowledge of investment products and procedures relating to securities settlement, as well as prior work experience in a brokerage or contact centre.
  • Communication Skills: Strong written and verbal communication skills, with the ability to utilize time-management and prioritization skills.
  • Education: Post-secondary education in Commerce/Business, or Financial Planning, or equivalent experience.
What We Offer
  • Competitive Pay: A competitive salary and benefits package.
  • Training and Development: Comprehensive training and development opportunities to help you advance your career.
  • Work-Life Balance: A dynamic and inclusive work environment that supports work-life balance.
About Scotiabank

Scotiabank is a leading bank in the Americas, committed to providing an inclusive, diverse, and accepting environment for all employees. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.



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