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Director of Distribution Operations

2 months ago

Old Toronto, Ontario, Canada Metro Full time
Job Summary

We are seeking a highly experienced and skilled Director of Distribution to lead our Distribution Centre operations. As a key member of our leadership team, you will be responsible for overseeing the entire operation of the Distribution Centre, ensuring the achievement of safety, quality, service, productivity, and financial objectives.

Key Responsibilities
  • Operations Management
    • Lead all aspects of operations, including health & safety, planning, labour relations, and inventory management.
    • Collaborate with automation vendor partners to optimize operations to achieve business commitments.
    • Oversee all operational aspects of the facility to manage and improve the timely flow of goods in and out of the distribution centre to meet store expectations.
    • Responsible for successful execution of key performance indicators (KPI's), managing operating cost performance and implementing actions to correct deviations from plan.
    • Collaborate with various departments to develop and implement operational improvements to deliver year over year KPI improvements.
    • Maintain cleanliness and sanitation of building and other assets to required standards.
    • Ensure sound inventory management practices are maintained (e.g. inventory accuracy, minimizes product damages/spoilage, ensures product rotation, etc.).
    • Collaborate with Maintenance to ensure facility and equipment maintenance meets required standards.
    • Lead initiatives to improve the corporate responsibility of their Distribution Centre.
    • Share and adopt best practices with other Distribution Directors to support the overall performance of the Distribution Network.
  • Leadership Activities
    • Responsible for leading Operation spanning multiple shifts in a 24/7 operating automated facility.
    • Build the best team by selecting and developing the best candidates for the Operations team from internal and external candidates.
    • Lead the development and continuous improvement of Standard Operational Procedures (SOPs).
    • Set and enforce work performance and operating standards for all employees and management and provide training and development to maximize productivity and enhance proficiency.
    • Promote a strong sense of teamwork and a culture of respect by working together safely, effectively, and efficiently with all employees to maintain a productive and participatory environment.
    • Responsible for planning and forecasting staff requirements, conduct regular one on one meetings with direct reports and effectively managing performance, and assists in grievance resolution in conjunction with Labour Relations and in accordance to the Collective Bargaining Agreement.
    • Lead and support the implementation of continuous improvement initiatives.
    • Motivate team members to meet the challenges of an extremely deadline-driven environment.
  • Health & Safety
    • Maintain health and workplace safety standards to ensure a healthy and safe work environment.
    • Collaborate with the Health & Safety team and other stakeholders to proactively develop improved safety processes and best practices.
    Requirements
    • Bachelor's degree preferred in Supply Chain Management, Logistics, Business Administration, or Industrial Engineering or a combination of education and related work experience.
    • 10+ years management experience preferably in a unionized distribution centre or logistics environment.
    • Experience in an automated distribution centre is preferred.
    • Experience interpreting a collective bargaining agreement and high-level participation in labour relations.
    • Lean Six Sigma training preferred or equivalent experience in driving results through transformations Continuous Improvement (CI) initiatives.
    • Proficiency with MS Office, Distribution Management Systems.
    • Experience with SAP is an asset.
    About Metro

Metro is a food and pharmacy leader in Québec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Première Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.

Our five customer promises are simply that... promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.

Our five customer promises:
  • Great quality fresh products
  • The people are great
  • It's easy to shop
  • Customers get what they want
  • Prices are good