Customer Retention Strategist

4 weeks ago

Montreal, Quebec, Canada Lenskart Full time

Job Summary:

Lenskart is seeking a highly skilled Customer Retention Strategist to join our Retention & Loyalty team. As a key member of our team, you will play a vital role in supporting business goals through personalized communications and incentives.

Key Responsibilities:

  • Develop and implement loyalty strategies to enhance customer retention efforts, driving profitability for our brands.
  • Collaborate with internal stakeholders to support short and long-term retention marketing strategies, ensuring seamless execution.
  • Communicate campaign metrics and outcomes to stakeholders, providing actionable insights for business growth.
  • Personalize the customer experience on and off our website, fostering long-term relationships.
  • Manage internal resources to ensure timely and accurate delivery of deliverables, meeting business objectives.
  • Create high-quality proposals, reports, and process documents, showcasing expertise and attention to detail.
  • Identify and recommend areas for improvement in lifecycle campaigns, driving continuous improvement.
  • Analyze data and campaign results to provide insights to business leaders, informing strategic decisions.
  • Ensure marketing documents accurately reflect objectives and target groups, maintaining brand consistency.
  • Prepare summary reports and post-campaign analysis utilizing business Intelligence resources, providing a comprehensive view of campaign performance.
  • Requirements:
  • 3-5 years of digital marketing experience, with a focus on customer journey optimization and testing strategies.
  • Expertise in data-driven marketing and A/B testing, with a proven track record of success.
  • Prior experience in managing customer loyalty programs, with a deep understanding of customer behavior.
  • Proficiency in MS Office applications, especially Excel, with advanced skills in data analysis.
  • Ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.
  • Strong negotiation and relationship building skills, with a focus on building strong partnerships.
  • Willingness to travel, with flexibility to adapt to changing business needs.

  • Customer Retention Strategist

    1 month ago

    Montreal, Quebec, Canada 剓塔 Full time

    [Full Time] Customer Retention Strategist at 剓塔Location: RemoteSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 5+ yearsRemote Work: YesVacancies: 1 availableWe are seeking a Customer Retention Strategist who possesses both strategic insight and operational expertise to oversee the daily operations of our Retention and Customer...

  • Customer Retention Strategist

    3 weeks ago

    Montreal, Quebec, Canada Lenskart Full time

    About the RoleThe Customer Retention Strategist plays a pivotal role in driving business growth through effective customer retention strategies. Reporting to the Head of Retention & Loyalty, this individual will work closely with various internal stakeholders to develop and execute loyalty programs that foster customer longevity and profitability.Key...

  • Customer Retention Strategist

    3 weeks ago

    Montreal, Quebec, Canada Lenskart Full time

    About the RoleThe Customer Retention Strategist plays a pivotal role in driving business growth through effective customer retention strategies. Reporting to the Head of Retention & Loyalty, this individual will work closely with various internal stakeholders to develop and execute loyalty programs that foster customer longevity and profitability.Key...

  • Customer Success Strategist

    3 weeks ago

    Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...

  • Customer Success Strategist

    3 weeks ago

    Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...

  • Retention Marketing Strategist

    3 weeks ago

    Montreal, Quebec, Canada SRTX (Sheertex) Full time

    About the RoleWe are seeking a highly skilled Retention Marketing Strategist to join our team at SRTX (Sheertex). As a key member of our marketing organization, you will be responsible for developing and implementing a comprehensive retention and loyalty strategy to drive customer lifetime value and revenue growth.Key ResponsibilitiesRetention and Loyalty...

  • Retention Marketing Strategist

    3 weeks ago

    Montreal, Quebec, Canada SRTX (Sheertex) Full time

    About the RoleWe are seeking a highly skilled Retention Marketing Strategist to join our team at SRTX (Sheertex). As a key member of our marketing organization, you will be responsible for developing and implementing a comprehensive retention and loyalty strategy to drive customer lifetime value and revenue growth.Key ResponsibilitiesRetention and Loyalty...

  • Customer Retention Specialist

    1 month ago

    Montreal, Quebec, Canada Alvéole Full time

    Customer Loyalty StrategistAlvéole, a rapidly expanding organization committed to nature-centric solutions, is seeking a Customer Loyalty Strategist to enhance client retention and satisfaction. This position requires collaboration across various departments to refine the renewal process and elevate overall customer contentment. As a Customer Loyalty...

  • Customer Retention Strategist

    5 days ago

    Montreal, Quebec, Canada Lenskart Full time

    Retention SpecialistThe Retention Specialist plays a pivotal role in driving customer loyalty and retention for Lenskart.As a key member of the Retention & Loyalty team, this individual will leverage data-driven insights and personalized communications to foster long-term customer relationships and drive business growth.Reporting to the Head of Retention &...

  • Customer Retention Strategist

    5 days ago

    Montreal, Quebec, Canada Lenskart Full time

    Retention SpecialistThe Retention Specialist plays a pivotal role in driving customer loyalty and retention for Lenskart.As a key member of the Retention & Loyalty team, this individual will leverage data-driven insights and personalized communications to foster long-term customer relationships and drive business growth.Reporting to the Head of Retention &...

  • Customer Retention Strategist

    2 weeks ago

    Montreal, Quebec, Canada Lenskart Full time

    Retention SpecialistThe Retention Specialist plays a pivotal role in driving customer loyalty and retention efforts at Lenskart.As a key member of the Retention & Loyalty team, this individual will leverage data-driven insights and personalized communications to foster long-term customer relationships and drive business growth.Reporting to the Head of...

  • Customer Retention Strategist

    2 weeks ago

    Montreal, Quebec, Canada Lenskart Full time

    Retention SpecialistThe Retention Specialist plays a pivotal role in driving customer loyalty and retention efforts at Lenskart.As a key member of the Retention & Loyalty team, this individual will leverage data-driven insights and personalized communications to foster long-term customer relationships and drive business growth.Reporting to the Head of...

  • Strategic Customer Success Manager

    3 weeks ago

    Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...

  • Strategic Customer Success Manager

    3 weeks ago

    Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...

  • Retention Marketing Specialist

    3 weeks ago

    Montreal, Quebec, Canada Lenskart Full time

    About the RoleThe Customer Retention Strategist plays a pivotal role in driving business growth through effective customer retention strategies. Reporting to the Head of Retention & Loyalty, this individual will work closely with various internal stakeholders to develop and execute loyalty programs that foster customer longevity and profitability.Key...

  • Retention Marketing Specialist

    3 weeks ago

    Montreal, Quebec, Canada Lenskart Full time

    About the RoleThe Customer Retention Strategist plays a pivotal role in driving business growth through effective customer retention strategies. Reporting to the Head of Retention & Loyalty, this individual will work closely with various internal stakeholders to develop and execute loyalty programs that foster customer longevity and profitability.Key...

  • Customer Engagement Marketing Strategist

    1 month ago

    Montreal, Quebec, Canada Lightspeed Full time

    Hello and thank you for your interest. Are you exploring new career avenues? You may find an exciting opportunity here. We are on the lookout for a Customer Engagement Marketing Strategist to enhance our Marketing division. As a vital contributor to the Marketing team, the Customer Engagement Marketing Strategist plays a crucial role in driving revenue by...

  • Customer Retention Specialist

    4 days ago

    Montreal, Quebec, Canada EquiSoft inc. Full time

    About EquisoftEquisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. Our comprehensive ecosystem of scalable solutions helps our customers meet the challenges of digital transformation.Job Title: Customer Retention & Sales SpecialistThis role reports to the...

  • Customer Retention Specialist

    4 days ago

    Montreal, Quebec, Canada EquiSoft inc. Full time

    About EquisoftEquisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. Our comprehensive ecosystem of scalable solutions helps our customers meet the challenges of digital transformation.Job Title: Customer Retention & Sales SpecialistThis role reports to the...

  • Customer Retention Specialist

    4 days ago

    Montreal, Quebec, Canada EquiSoft inc. Full time

    About EquisoftEquisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. Our comprehensive ecosystem of scalable solutions helps our customers meet the challenges of digital transformation.Job Title: Customer Retention & Sales SpecialistThis role reports to the...