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Service Coordination Advisor

3 months ago

Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time
Position Overview: Customer Service Consultant

We are seeking a dedicated Customer Service Consultant to join our team at Gestion SHM Inc. This role is essential in ensuring our clients receive exceptional service and support.

  • Job Type: Permanent Position
  • Language Requirement: Bilingual Proficiency
  • Work Schedule: 40 to 44 hours weekly
Qualifications
  • Completion of high school diploma or equivalent experience is required.
Work Environment
  • Position available in both rural and urban settings.
Key Responsibilities
  • Manage and resolve customer inquiries and issues.
  • Provide detailed information and respond to client questions.
  • Facilitate billing processes and handle refunds.
  • Clearly communicate the services we provide.
  • Maintain accurate records and statistical data.
  • Document and address customer complaints.
  • Promote and sell products as needed.
Technical Skills
  • Proficient in database management, internet navigation, and Microsoft Office Suite (Excel, Outlook, Word), as well as accounting software.
Background Checks
  • Successful completion of a criminal record check and valid driver's license verification.
Transportation Requirements
  • Must possess personal transportation and a valid driver's license.
  • Willingness to travel and stay overnight as required.
Work Conditions
  • Ability to thrive in a fast-paced environment with a focus on detail, meeting tight deadlines, and managing overtime.
Employee Benefits
  • Comprehensive dental and health care plans, disability benefits, group insurance, life insurance, pension plans, and vision care benefits.