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Guest Service Supervisor

2 months ago

Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient operations.
  • Establish and maintain work schedules and procedures to meet business needs.
  • Perform same duties as workers supervised to stay up-to-date with job requirements.
  • Prepare and submit reports to management on a regular basis.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs and provide exceptional customer service.
  • Coordinate, assign, and review work to ensure tasks are completed efficiently.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
  • Perform preventive maintenance to prevent equipment failures.
  • Ensure health and safety regulations are followed at all times.
Requirements:
  • Valid driver's license.
  • Ability to work in a fast-paced environment with a large workload.
  • Attention to detail and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.